Education Commons^™

Examining Perceptions Of Service Quality Of Student Services And Satisfaction Among International Students At Universities In Indiana And Michigan, Mordekai Ochieng Ongo

Dissertations

Problem

Universities in the United States face financial constraints, intense competition for students, declining student enrollment, and constant student attrition. However, an increasing number of international students seek higher education abroad, especially in the U.S. Providing quality services to these international students might help institutions attract and retain more of them. Unfortunately, little empirical research has been done on international students’ perceptions of service quality, especially of non-academic services. This study fills that gap by using a modified SERVPERF questionnaire to investigate international students perceived service quality and satisfaction at eight universities in Indiana and Michigan.

Method

The purpose of …

The Relationship Between Financial Incentives And Perceptions Of Student Choice At Private Michigan Universities, Ndahwa Musa Masanja

Dissertations

Problem

The rising cost of getting a college or university degree gives millions of students “sticker shock” each year, and paying off student debt has only grown more difficult over time (Liberto, 2012). The College Board, a nonprofit group that runs the SAT exam, indicates that over the past decade, the average annual tuition for community college has risen 40% to $3,122 while the yearly cost at a four-year public university has risen 68% to $7,692. The escalating cost of higher education has inevitably influenced students’ choice of college or university (Felton, 2012). These high tuition costs make a college …

A Structural Equation Model Of The Influence Of Personal, Behavioral, And Environmental Factors On The Writing Performance Of First-Year Students At A Selected Michigan Community College, Thula I. Norton Lambert

Dissertations

Problem.

While previous writing performance studies have examined a range of motivational variables such as self-efficacy or writing apprehension, certain contextual variables and variables related to current writing pedagogy and practice have not been included, which has resulted in gaps in the research literature.

Method.

A non-experimental, correlational, cross-sectional, ex post facto, survey research design was used to examine the personal, behavioral, and environmental factors that had been identified as being of potential influence to students’ writing performance. A census was conducted among the 233 students enrolled in English Composition on the two campuses of a small two-year college in …

A Study Of The Concomitant Problems Facing Most Of The "At-Risk" African American Students In The Benton Harbor Elementary School System: A Case For An Alternative Model, Simon M. Honore

Dissertations

Problem

It would appear that the problem of school truancy, retention, and subsequent academic failure is a major educational crisis which puts most of the African American students at risk in the Benton Harbor area schools.

Purpose

The purpose of this study has been to determine the concomitant educational problems facing the "at-risk" African American students in the Benton Harbor Elementary School System and to suggest positive changes through an alternative model.

Results

The results of the survey indicated that approximately 90-95% of Benton Harbor educators agreed to changes. Administrators and teachers strongly agreed that the recommendations, based on the …

Values And Leadership Characteristics Of Seventh-Day Adventist Academy Teachers In Michigan, David Siew-Fee Wong

Dissertations

Problem

Two important aspects in the life and work of teachers are their values and leadership styles. The values they hold affect the influence they exert and the knowledge they impart, and the leadership styles they practise determine in part their effectiveness in transmitting their knowledge and values to the students. Moreover, teachers' values are often considered to be closely related to their leadership styles. The purpose of the present study was to determine the relationships between the values and leadership styles of Seventh-day Adventist (SDA) academy teachers in Michigan. The study also aimed to provide a description of both …