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Multi-Generational Workforce Strategies For 21st Century Managers, Gail M. Cushing

Doctor of Education (Ed.D)

At any given time, managers can employ up to five generations of individuals in the workplace. Each generational cohort enhances the workplace with their own belief system, habits, attitude, and work expectations. The manager's responsibility to both the organization and the workforce is to bring all the employees together to foster shared values and work towards the organization’s common goal. The aim of this qualitative collective case study was to investigate the strategies managers use to direct a multigenerational workforce in today’s marketplace. Data were collected using semi-structured interviews from managers in the banking, educational, grocery, medical, non-profit, restaurant, and …