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Analyzing Conflict In Organizations With Positioning Theory: A Narrative Inquiry, Cynthia Dionne Ghosten

Doctoral Dissertations

Positioning theory has yet to fully cross over as an analytical tool for examining conflict in business and industry. The manner in which positioning theory explains human interactions (specifically conflicts) could prove to be beneficial to the field of Organizational Development (OD). This study uses critical events narrative analysis to examine the stories of five supervising managers at a large corporate organization who were dealing with conflict caused by a reorganization. Interview data was collected and analyzed to identify the managers’ critical events, as well as primary issues, main characters, and common conflict themes. The data was then analyzed using …