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Full-Text Articles in Education
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
Culminating Experience Projects
The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …
Leading Horses To Water During A Pandemic: Assuring Communication Learning For "Quants", Thomas Hall
Leading Horses To Water During A Pandemic: Assuring Communication Learning For "Quants", Thomas Hall
International Journal for Business Education
Students who are attracted to quantitative disciplines of study can be reluctant to devote much attention to the important task of communicating, and previous research (Hostager, 2018) has identified statistically significant differences in learning approaches by major among undergraduate business students. This paper presents results of learning assurance for writing skills (direct measures) even when the content of the course relates to the highly quantitative topics of data analytics and finance. The approach combines various pedagogical methods in an undergraduate, writing-intensive setting: traditional testing but in an iterative framework, “flipped classroom” intensive work using spreadsheet software, repeated submission of brief …
Exploring The Potential Of Utilizing Esports In The Development Of Workforce Communication And Collaboration Skills, Anthony Gray, James Bartlett
Exploring The Potential Of Utilizing Esports In The Development Of Workforce Communication And Collaboration Skills, Anthony Gray, James Bartlett
Educational Leadership & Workforce Development Faculty Publications
This study explores the potential of esports in workforce development, specifically for enhancing the communication and collaboration skills of Generation Z. As Generation Z enters the job market, a gap in necessary communication and collaboration skills has become evident. Esports, previously studied for its social skill development benefits (Nielson & Hanghoj, 2019), offers a unique platform for skill enhancement. Adopting a social constructivist framework (Shabani et al., 2010), this research investigates how esports participation can bridge this skill gap, crucial for career retention and progression. Through a mixed-method approach involving surveys and player evaluations, the study aims to assess skill …