Open Access. Powered by Scholars. Published by Universities.®
- Keyword
Articles 1 - 2 of 2
Full-Text Articles in Education
A Quantitative Analysis Of Seaplane Accidents From 1982-2021, David C. Ison
A Quantitative Analysis Of Seaplane Accidents From 1982-2021, David C. Ison
International Journal of Aviation, Aeronautics, and Aerospace
This study aimed to assess and analyze all historical National Transportation Safety Board accident reports since 1982. For analysis, reports were bisected into seaplane (float, amphibian, and hull) and non-seaplane groups. Findings showed that there is a deficiency in the level of available detail on the seaplane fleet and cadre of seaplane pilots in the U.S. During the most recent ten years of complete data (2012-2021) showed a negative trend in all accidents and fatal accidents, although only the latter being statistically convincing. During this timeframe, seaplane accident pilots had significantly higher total time and age than other groups (non-seaplane …
Competency-Based Training In Aviation: The Impact On Flight Attendant Performance And Passenger Satisfaction, Latoya Gibbs, Lisa Slevitch, Isaac Washburn
Competency-Based Training In Aviation: The Impact On Flight Attendant Performance And Passenger Satisfaction, Latoya Gibbs, Lisa Slevitch, Isaac Washburn
Journal of Aviation/Aerospace Education & Research
According to the United Nations World Tourism Organization (UNWTO, 2017), over one billion tourists traveled the globe in 2016. In spite of this increase of travelers, airlines are faced with declining levels of customer service and quality of customer experience (American Customer Satisfaction Index [ACSI], 2012). Frontline service employees, like flight attendants, create a critical impression of the service which affects customer perceptions and satisfaction. Nevertheless, many unknowns exist about what creates such impression and how it can be improved. In particular, no study has investigated the effects of Competency-Based Training (CBT) on flight attendants’ performance and consequently passengers’ satisfaction. …