Education Commons^™

Contact Center Healthcare Worker Stress Levels During Times Of Rapid Change, Christine Dvorak

Leadership Education Capstones

The purpose of this study is to explore the factors contributing to stress during times of rapid change with healthcare staff working behind the scenes in a contact center. This study will focus on contact center employees working in a healthcare setting where rapid change is frequent and how this impacts individual stress levels. The research currently shows that burnout and increased stress is on the rise for the front-line staff working in healthcare (Meese et al., 2021). To better support contact center employees, it will be imperative to understand the causes of stress and burnout in their roles. Once …

Assessing Stress In College Students After Breathing Meditation With And Without Music, Joshua L. Le Clerg

Graduate Theses

College students face increased levels of stress due to the COVID-19 pandemic, which can adversely affect their academic performance. Therefore, it is critical for students to have access to practices that reduce stress, such as breathing meditations and listening to calming music, which are cost effective and require minimal time commitment. This study aimed to examine the efficacy of combining breathing meditation and listening to music for five minutes a day, five days a week, for two weeks. Fifteen undergraduate students completed the study and were randomly assigned to a control group who completed the breathing meditation without music (n=8) …

Impact Of The Resident Mentor Role On Student Worker Mental Health, Lauren Cartwright

Senior Theses

What do stress and burnout look like for RMs at a flagship university in the southeast during the early Covid-19 epidemic? How would the average student worker rate the RM role in terms of satisfaction, recommending the role to others, and weekly workload?

To answer these questions, I surveyed 51 Resident Mentors (RM) at the University of South Carolina (UofSC) in Spring, 2021 to gather information on their general backgrounds, workload, and overall satisfaction with the RM role. Results generally showed high workloads and stress levels. I argue that these findings may be reflective of role ambiguity and changes in …

Stressors And Coping Of Mexican American College Undergraduates, Jeanette Calvario Perales

Dissertations

Empirical literature indicates that current mental health practices with Mexican American college students are lacking. Mexican American undergraduates have unique challenges that need to be addressed by counselors within the university context and in community settings. This study addressed the dearth of empirical literature on stressors and coping strategies by exploring the experiences of Mexican American students at a predominately White institution (PWI) in the Midwest region of the United States. Through grounded theory, a theory was generated from multiple in-depth interviews using a comparative analysis process to enhance understanding of how Mexican American college undergraduates at PWIs cope with …

Analysis Of Test Anxiety In Human Anatomy And Physiology I Students At The University Of Mississippi, Anne Piazza

Honors Theses

Student anxiety, specifically test anxiety, is common hindrance to student performance in various courses including Human Anatomy and Physiology at the University of Mississippi. Through a sequence of three surveys we collected demographic information, anxiety data related to the course, and test anxiety in general We researched factors that could potentially influence student anxiety such as at what point in the semester the student is evaluated, when students feel the most stressed, outcomes on previous evaluations, and perceived outcomes of the course. We also examined what effect the anxiety has on the student such as lowered performance, lowered test scores, …

Differences Between First-Generation And Continuing-Generation College Students In Psychological Need Fulfillment, Academic Engagement, And Retention, Cole A. Holt

All NMU Master's Theses

First-generation college students (FGCS) often struggle to find academic success unlike continuing-generation college students (CGCS) who often obtain higher GPA by the end of the semester. Using self-determination theory (SDT) as a lens, differences between FGCS and CGCS both at the beginning and end of the semester were investigated. Measures included psychological need fulfillment (autonomy, competence, relatedness), academic self-regulation (relative autonomy index), stress, academic engagement (learning involvement), academic performance (GPA), and retention. Between groups t-tests were used to assess differences in FGCS and CGCS, whereas multiple regression analyses were conducted to test relationships among the measured variables. FGCS reported …

The Impact Of Mindfulness Practices In Teachers, Shawn M. Martin Hettinga

ATU Theses and Dissertations 2021 - Present

Mindfulness training has been identified as a promising means for cultivating social and emotional competencies and reducing stress. The purpose of the quantitative pre-post study using convenience sampling of educators in a rural K-12 in the Arkansas River Valley was to examine whether teachers’ participation in mindfulness activities were associated with changes in levels of stress, anxiety, depression, and job satisfaction. The study used the Depression, Anxiety, and Stress Scale (DASS-21) and the Job Satisfaction Survey (JSS) and measured the responses from novice (0-3 years) and experienced (4+ years) teachers. The findings revealed that there was no difference between the …

Addressing Student Stress: The Impact Of Training On Student Assistance Team Practices, Kaitlin Stanton

Doctor of Education in Educational Leadership (Ed.D.)

This Improvement Science Dissertation in Practice investigated the impact of training and continuous support on the effectiveness of a high school Student Assistance Team’s ability to identify and discuss students experiencing high stress levels. In Phase 1 of this action research, the researcher determined the problem of practice to be high stress levels that impacted students’ academic, social, and emotional development. After conducting a root cause analysis and the identification of drivers of change, the researcher selected one high leverage practice to implement. In Phase 2, the researcher implemented training and support sessions to foster the Student Assistance Team members’ …

Overcoming Stress And Anxiety: Examining The Impact Of Fixed Vs Growth Mindsets Amongst African American High Achievers, Julie Sumner

Theses and Dissertations

A rapidly increasing number of Americans suffer from stress and anxiety (Anxiety and Depression Association of America, 2018; American Psychiatric Association, 2020). It is even more prominent among stress afflicted adults now that we are experiencing civil unrest and a pandemic. Without tools to implement and maintain a growth mindset, those who suffer will struggle with negative thoughts, behaviors, and results (Bergland, 2017). The purpose of this research is to disrupt the cycle of negative energy that leads to social ills and fixed mindsets by developing a structured method to practice positive thinking and goal achievement. This qualitative transcendental phenomenological …

Addressing High School Student Stress: Exploring Student And Teacher Perceptions Of A Modified Dbt Steps-A Curriculum, Greg C. Hatzis

Doctor of Education in Educational Leadership (Ed.D.)

The problem of practice investigated is high school student stress and the many detrimental effects. The setting is a public high school in Southwestern Connecticut in a community that places a high value on academic achievement and college acceptance. A root cause analysis identifies two actionable drivers of change in teacher practices and the lack of student self-management skills. A review of scholarly knowledge and local practices leads to an investigation of strategies to mitigate the problem. This review identifies Dialectical Behavior Therapy Skills Training for Emotional Problem Solving for Adolescents (DBT STEPS-A) as a high leverage strategy to address …