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Exploratory Determinants Of Service Quality In Academic Libraries: Users’ Perspective, Muhammad Shafiq, Rubina Bhatti Phd, Salman Bin Naeem Phd

Library Philosophy and Practice (e-journal)

Today’s competitive environment focuses not only on providing high quality goods and services to their customers, but also emphasis to satisfy them at angle of three sixty degree. Libraries are also facing the same change and challenge in this age of information. This study examined the library users’ satisfaction about library services, measured on seven determinants, which were service quality, library atmosphere, staff attitude, technological facilities, electronic resources, user satisfaction and user’s loyalty. Survey research method used to conduct this study and initial data collected through a structured questionnaire. Which was divided into two parts, first was comprised of statements …