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The Impact Of Job Satisfaction On Retention And Motivation For Leadership Advancement Of The U. S. Citizenship And Immigration Services (Uscis) Millennial Supervisors, Kelvin Medlock
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Purpose: This explanatory mixed-methods study aimed to identify the job satisfaction level of millennial supervisors at the five service centers of the U. S. Citizenship and Immigration Services (USCIS). Additionally, it identified the impact that job satisfaction levels have on their job retention and motivation for leadership advancement.
Methodology: An explanatory sequential design data collection method was used to identify and describe the level of job satisfaction of USCIS millennial supervisors. This Minnesota Satisfaction Questionnaire (MSQ) was completed by the participants and was followed by an open-ended interview designed to collect in-depth data on job satisfaction factors’ impact on retention …