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Characteristics That Motivate A Volunteer Workforce: A Case Study Of One Of America’S Largest Volunteer Organizations, Jono Anzalone

College of Education and Human Sciences: Dissertations, Theses, and Student Research

A vast amount of research exists on organizational development and leadership theory targeted for organizations with a paid workforce as well as literature that discusses volunteer motivation and management. However, existing literature fails to address leadership theory, practices in organizational development, and performance improvement for a volunteer-led workforce, one in which both volunteer and paid staff compose the workforce. A bridge of the gap in literature is needed to help inform training and development practices of the American Red Cross and other non-governmental organizations. In addition, high volunteer turnover and low satisfaction has a costly impact on organizations critical …