Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Education
The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez
The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez
Theses and Dissertations
911 operators are tasked with solving the caller's problem by promptly and efficiently decoding a cry for help, collecting pertinent information, quickly deciding its priority level, and dispatching the appropriate assistance. These employees are responsible for what happens on that line, internalizing their problems to solve those of the callers, which often result in stress disorders, trauma, and personal, professional, and social issues. Their job duties are extensive, the responsibility is vast, and the overall environment can be overwhelming. Aside from the environmental stressors, the details of each critical incident leave the employee susceptible to various risk factors and other …
The Lived Experience And Perceived Challenges Of Child Protective Investigators Who Place Children In Foster Care, Elizabeth Presume
The Lived Experience And Perceived Challenges Of Child Protective Investigators Who Place Children In Foster Care, Elizabeth Presume
Theses and Dissertations
This applied dissertation examined the difficulties and coping mechanisms associated with child welfare professionals’ interactions with vulnerable children who provide vulnerable populations with emotional, physical, mental, and psychological support. This responsibility impacts their personal life and professional performance since their regular involvement with the children and the following aspects, such as case resolution, in-depth discussions about trauma, and home visits, are emotionally and mentally taxing. The researcher conducted a phenomenological study with nine child protective investigators via an asynchronous online focus group on the Google Groups platform. The participants were all employed in the United States child welfare department, held …