Education Commons^™

2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger

Presentations

Accessibility permeates all aspects of our public-facing work. Being accessible is in every aspect of workflow development and application for user services and support. Many more than the manager are involved in the development and application of our guidelines, practices and procedures. It is everyone’s responsibility.

The session covered:

• What is accessibility?
• Accessible Customer Service
  • Leading Practices
  • Practical approaches to delivery
  • Planning with Accessibility in Mind
  • Resources to learn more about accessibility in libraries

The session is premised on goal of accessibility, or moving beyond compliance. As such, accessible means that a person with a disability is afforded the opportunity …

University Libraries Equity & Inclusion Committee White Paper, Janelle Yahne, Samantha Minnis, Annie Bélanger, Jacklyn Rander, Matthew Reidsma, Gayle Schaub, Jennifer Torreano

Library Reports and Communication

By Fall 2017, ULEIC, and the task force before it, had been successful in bringing training opportunities to the attention of Libraries faculty and staff. However, the committee was struggling with defining its scope in relation to the work of Faculty Development and Support Committee (FDSC) and Department Heads. Collaborating with the Dean, it was decided to move forward with a co-creation facilitation, which would engage all members of ULEIC, to define:

• The vision/purpose for the committee
• It's relationships and partnerships with other library and campus groups
• The desired outcomes
• A new charge
• A workplan

This report summarizes the findings …