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Examining The Training Transfer Practice Of A Financial Institution: An Action Research Study, Maria Lourdes Lourdes Gutierrez

UNLV Theses, Dissertations, Professional Papers, and Capstones

Many organizations rely on training to improve the skills and knowledge of its human resources. The underlying assumption is that employees will use what they learned when they return to the workplace. Although there is evidence that learning occurred it does not always result in transfer (Mosel, 1957). Transfer is an issue of concern for training practitioners. If despite the significant investment no return is realized, then the training is not effective and the investment is wasted. This action research study was conducted in a financial institution in the Southwestern United States. The purpose of this study was to (1) …