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The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez
The Lived Experiences Of 911 Telecommunicators: Life Outside Of The Call Center, Mary's Dariela Martinez
Theses and Dissertations
911 operators are tasked with solving the caller's problem by promptly and efficiently decoding a cry for help, collecting pertinent information, quickly deciding its priority level, and dispatching the appropriate assistance. These employees are responsible for what happens on that line, internalizing their problems to solve those of the callers, which often result in stress disorders, trauma, and personal, professional, and social issues. Their job duties are extensive, the responsibility is vast, and the overall environment can be overwhelming. Aside from the environmental stressors, the details of each critical incident leave the employee susceptible to various risk factors and other …
Conflict, Stress And Faith Experienced By Caregivers Of Bipolar Family Members, Sharonrose Bollers
Conflict, Stress And Faith Experienced By Caregivers Of Bipolar Family Members, Sharonrose Bollers
Department of Conflict Resolution Studies Theses and Dissertations
Mental health issues present challenges to the mentally ill, and to the family members who are their caregivers. Among the challenges faced by caregivers are conflict and stress. This transcendental phenomenological study explored the experiences and perceptions of caregivers of conflict, stress, and the role of faith. In addition, this study sought to learn what lessons and strategies caregivers utilized and often created while caring for their family member with bipolar disorder. In this study ten caregivers were interviewed, telephonically or face-to-face, using a semi-structured interview format. Coming from four states, some were employed, some were retired, and one was …