Education | Open Access Articles | Digital Commons Network™

Alfred Russel Wallace Notes 3: Two Early Publications, Charles H. Smith

Charles Kay Smith

No abstract provided.

You’Re Doing More Than You Think: Acknowledging The Small Victories In Assessing Digital Literacy Instruction, Rick A. Stoddart

Rick A Stoddart

Digital and information literacies instruction is truly a daunting and multi-faceted undertaking. Many librarians have begun to scale back what can effectively be accomplished in a one-shot bibliographic session due to time constraints. Instead, some instructors have started to focus more deeply on teaching toward just a few information literacy skills (such as Evaluation) that can be accomplished in the limited timeframe available. This is definitely a sensible approach. However, while the focus is often on broader information literacy outcomes, there are many smaller digital literacy competences addressed during typical library instruction such as computer navigation and hardware skills. These …

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Enhanced User Experiences Through Relationship Management, Michiel E. Moll

Michiel E Moll

Within libraries the need to be able to relate clearly to the customer and their needs is paramount. Although Customer Relationship management software does exist, fundamentals underlying the philosophy need to be in place first. For this librarians need to use three principles that are expressed as: 1. Be yourself, 2: Integrate as a team, 3: Go boldly!.