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Strategies Hotel Leaders Use To Improve Employee Engagement, O'Neil Orlando Dacres
Strategies Hotel Leaders Use To Improve Employee Engagement, O'Neil Orlando Dacres
Walden Dissertations and Doctoral Studies
Employee engagement is a significant factor that drives performance and productivity in many organizations. Hotel leaders are typically concerned with the negative impact of disengaged employees, which reduces profitability. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies hotel leaders use to improve employee engagement. The participants were five hotel leaders in Jamaica who have successfully implemented strategies to improve employee engagement. Data were collected from semistructured interviews and a review of organizational documents. Data were analyzed using thematic analysis, and five themes emerged: staff engagement, communication, rewards and recognition, employee training and …
Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens
Strategies To Improve Millennial Employees’ Engagement Within The Hospitality Industry, Duane Stephens
Walden Dissertations and Doctoral Studies
In the United States, engagement levels of the multigenerational workforce are negatively affecting the overall business value. Employee engagement is important to hospitality industry leaders as an indicator of job performance, turnover, employee intentions, and organizational commitment. Grounded in Kahn’s employee engagement theory, the purpose of this qualitative multiple case study was to explore effective strategies used by leaders in the hospitality industry to improve Millennial employee engagement. The participants were 5 hotel leaders in Virginia who successfully engaged their Millennial workforce. Data were collected from semistructured interviews, company documents, and note-taking. Data were analyzed using Yin’s 5-step data analysis, …
Telecommunication Organization Employee Development Program's Role In Employee Engagement, Cynthia Jenkins Shuler
Telecommunication Organization Employee Development Program's Role In Employee Engagement, Cynthia Jenkins Shuler
Walden Dissertations and Doctoral Studies
The risk of losing the most talented workers due to limited career opportunities had become an issue for telecommunication organizations. Talented workers became disengaged when there were limited opportunities for growth and development. To address this issue, human resource practitioners created employee development programs aimed at increasing employee engagement to help retain talented workers. However, data to determine the link between employee development programs, engagement, and retention were limited. The purpose of this qualitative study was to explore managers' and employees' perceptions of how a telecommunication organization's employee development program contributes to employee engagement and to explore employees' experiences resulting …
Telecommunication Organization Employee Development Program's Role In Employee Engagement, Cynthia Jenkins Shuler
Telecommunication Organization Employee Development Program's Role In Employee Engagement, Cynthia Jenkins Shuler
Walden Dissertations and Doctoral Studies
The risk of losing the most talented workers due to limited career opportunities had become an issue for telecommunication organizations. Talented workers became disengaged when there were limited opportunities for growth and development. To address this issue, human resource practitioners created employee development programs aimed at increasing employee engagement to help retain talented workers. However, data to determine the link between employee development programs, engagement, and retention were limited. The purpose of this qualitative study was to explore managers' and employees' perceptions of how a telecommunication organization's employee development program contributes to employee engagement and to explore employees' experiences resulting …
Strategies For Catalyzing Workforce Engagement In Warehouse Operations, Jeannette Jackson-Martin
Strategies For Catalyzing Workforce Engagement In Warehouse Operations, Jeannette Jackson-Martin
Walden Dissertations and Doctoral Studies
In 2014, approximately 30% of the global workers viewed experiences in the workplace as positive and fulfilling, which results in increased productivity in the workplace. The purpose of this multiple case study was to explore strategies that some warehouse service center managers used to engage employees to higher levels of productivity. The population comprised of 7 warehouse service center managers in 2 companies located in the Riverport area in Louisville, KY. The conceptual framework for this study encompassed Kahn's employee engagement theory. Data were collected through semistructured interviews, organizational procedure handbooks, and direct observation to prompt detailed information about participants' …