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Articles 1 - 14 of 14
Full-Text Articles in Education
Strategies To Retain Call Center Employees, Michele Boston
Strategies To Retain Call Center Employees, Michele Boston
Walden Dissertations and Doctoral Studies
Call center executives who lack effective strategies to retain employees face a disruption in service, employee performance and productivity, as well as an increase in operational expenses. Ineffective retention strategies can negatively impact call centers by increasing cost, decreasing talent quality and loss of the customer experience. Grounded in Herzberg’s motivator-hygiene theory, the purpose of this multiple case study was to explore employee retention strategies that call center executives use to maintain employees within their organizations. Data were collected from semistructured interviews, company documents, and physical artifacts. The interview participants comprised five call center executives, managers, or team leaders in …
Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones
Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones
Walden Dissertations and Doctoral Studies
More than 20% of small businesses that started in March 2018 failed within a year. Small business owners would benefit from strategies to identify and mitigate constraints from inception for business survival because business failure rates are higher among small businesses less than five years old. Grounded in the theory of constraints, the purpose of this qualitative multiple case study was to explore strategies small business owners use to sustain beyond the one year of operation. The participants included six small business owners in Georgia who successfully sustained their business beyond five years. Data were collected using semistructured interviews and …
Entrepreneurial Strategies To Mitigate The High Failure Rates Of Small Retail Businesses, James A. Latour
Entrepreneurial Strategies To Mitigate The High Failure Rates Of Small Retail Businesses, James A. Latour
Walden Dissertations and Doctoral Studies
The high rate of business failures within the first 5 years negatively affects half of startup business owners. Small retail business owners who fail to develop innovative entrepreneurial strategies experience high failure rates within the first 5 years of operation. Grounded in self-determination theory, the purpose of this qualitative multiple case study was to explore entrepreneurial strategies small retail business owners use to support long-term sustainability. Participants were five small retail business owners from Southern Illinois who successfully used entrepreneurial strategies to reduce high failure rates. Data were collected from semistructured interviews and internal documents relevant to reducing high failure …
College Deansʼ Perceptions Of How Their Leadership Styles Affect Graduation Rates, John Johnston
College Deansʼ Perceptions Of How Their Leadership Styles Affect Graduation Rates, John Johnston
Walden Dissertations and Doctoral Studies
The problem was that in 2016 the U.S. graduation rate of undergraduate students in for-profit higher learning institutions was only 23%, compared to 59% for public institutions and 66% for private nonprofit institutions. The purpose of this comparative case study was to explore for-profit and nonprofit college deansʼ perceptions of their leadership styles and how their leadership style affects graduation rates. Thus, the focus of the research question was determining college deansʼ perceptions of their leadership style and how their leadership style affects graduation rates. The basis of the conceptual framework was the full range leadership model. The sample required …
Strategies Information Technology Managers Use To Motivate Remote Employees, Jennifer Leonard
Strategies Information Technology Managers Use To Motivate Remote Employees, Jennifer Leonard
Walden Dissertations and Doctoral Studies
Some managers are experiencing challenges keeping remote workers motivated. Managers are concerned with motivating remote employees to ensure production levels are met or exceeded. Grounded in Vroom’s expectancy theory, the purpose of this qualitative multiple case study was to explore strategies information technology (IT) managers from five organizations in the Southeastern United States used to motivate remote employees. Data were collected from semistructured interviews with 5 business leaders, company website information, and other documentation provided by the IT leader. Data analysis involved recognizing frequent phenomena and coding meaningful and common themes, phrases, or key words. Four themes were evident: transformation …
The Relationship Between Transformational, Transactional, And Passive-Avoidant Leadership Styles And Small Business Sustainability, Ahmed Sedky
Walden Dissertations and Doctoral Studies
Since 2010, more than 50% of the small businesses have failed to sustain profitable operations past the first year in business. Lack of sustainability is important to small business managers because it can lead to business closure. Grounded in the full range leadership theory, the purpose of this quantitative correlational study was to investigate the relationship between transformational, transactional, and passive-avoidant leadership styles, and small business sustainability. Survey data from 128 U.S. small business construction managers were analyzed using multiple linear regression. The results indicated no statistically significant relationship. A key recommendation is for small business managers to adopt transformational …
Diversifying Funding Streams For A Nonprofit Behavioral Health Organization, Danielle Hurt
Diversifying Funding Streams For A Nonprofit Behavioral Health Organization, Danielle Hurt
Walden Dissertations and Doctoral Studies
Business sustainability is essential for any nonprofit organization. Revenue diversification can play a key role in business sustainability. In this case study, the revenue diversification practices and challenges of an international, behavioral health, nonprofit organization based out of the western United States were examined. The organization provides training, support, and resources in an experiential modality of behavioral health treatment for clients worldwide. Data collection processes consisted of a review of current revenue diversification literature, semistructured interviews with three senior-level leaders in the organization, and a review of select organizational documents. The Baldrige Excellence Framework for Healthcare provided a proven framework …
Exploring Eco-Friendly Strategies In Early Learning Businesses, Henry Smith
Exploring Eco-Friendly Strategies In Early Learning Businesses, Henry Smith
Walden Dissertations and Doctoral Studies
Some early learning business owners (ELBOs) lack implementation strategies for eco-friendly programs. ELBOs that can successfully implement eco-friendly programs in their organizations can promote long-term sustainability. Grounded in Freeman’s stakeholder theory, the purpose of this qualitative multiple case study was to identify ELBOs’ implementation strategies for eco-friendly programs. The participants comprised of three ELBOs from three certified eco-friendly organizations. Data were collected using semistructured interviews and analyzed using thematic analysis. Five themes emerged: (a) managing stakeholders’ expectations, (b) health and wellness for sustainability, (c) business sustainability, (d) environmental sustainability, and (e) partnerships and community involvement. A key recommendation is for …
A Phenomenological Exploration Of The Leadership Development Experiences Of Black Women, Oresha Sharlene Greenidge Foster
A Phenomenological Exploration Of The Leadership Development Experiences Of Black Women, Oresha Sharlene Greenidge Foster
Walden Dissertations and Doctoral Studies
The leadership pathway for Black women has unique challenges and obstacles due to the double jeopardy of their race and gender. The lack of critical empirical work on the leadership development of Black women has left a gap in the understanding of how racial and gendered identities influence their development as successful leaders. This research was conducted to examine how Black women developed as leaders and how they made meaning of their leadership development experiences. A qualitative transcendental phenomenological study was conducted framed by concepts of intersectionality and gendered racism to produce a comprehensive description of the phenomenon of the …
The Use Of Vocational Services By Formerly Incarcerated Citizens Who Obtained Employment, Marianne Gonta
The Use Of Vocational Services By Formerly Incarcerated Citizens Who Obtained Employment, Marianne Gonta
Walden Dissertations and Doctoral Studies
Almost 2.3 million people are incarcerated in correctional facilities across the United States. More than 95% of this population will be released to return to society at some time. People returning from prison can be at a disadvantage as they compete for work. They might be challenged by known barriers to employment, like restrictions on work opportunities and powerful stigma, resulting in a social problem. While some correctional facilities provide vocational services, 75% or more of citizens returning to U.S. communities from prison cannot obtain sustainable wage employment. Yet, it appears there is little research illuminating the pathways used by …
Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed
Strategies To Resolve Toxic Leadership Styles Which Impede Employee Innovation, Lilly Abdulrohman Mohamed
Walden Dissertations and Doctoral Studies
Toxic leaders micromanage, threaten, and discourage employees from sharing their ideas,causing a decline in innovation. Export-based company executives need to understand how to resolve toxic leadership to enhance their companies’ performance. Grounded in the transformational leadership theory, the purpose of this multiple case study was to explore strategies export-based company leaders use to resolve toxic leadership styles. The participants were four senior and frontline leaders from export-based companies in Ethiopia. Data were collected from semistructured interviews and document reviews and were analyzed with thematic data analysis. Four themes emerged: open and transparent communication, sustained counseling and training, teamwork and joint …
How Women Who Have Recidivated Describe Their Readiness For Employment After Release From Prison, Simba Kathleen Fox
How Women Who Have Recidivated Describe Their Readiness For Employment After Release From Prison, Simba Kathleen Fox
Walden Dissertations and Doctoral Studies
Since the 1980s, the population of women prisoners incarcerated in the state of California had significantly increased by 500% more than that of the male prisoners. The United States had more incarcerated women than any other country. Along with this alarming rise in female incarceration, recidivism rates were also higher among female inmates. This problem has negatively affected women in California; whereas 57% of the women released from prison were rearrested within three to seven years. The purpose of this qualitative phenomenological research study was to investigate how 18 women who had recidivated with the same or a different criminal …
The Effect Of Integrating Explicit Instruction Of Literacy And Numeracy In Cte Technology Business Education On Student Achievement, Lori Canty
Walden Dissertations and Doctoral Studies
AbstractCareer and Technology Education (CTE) high school students often exhibit difficulty reaching academic proficiency in English Language Arts (ELA) and math. To address this problem, one local school district developed and implemented an integrated curriculum using explicit instruction of literacy and numeracy in CTE business education courses. Guided by Archer and Hughes’s theory of explicit instruction, the purpose of this ex post facto quasi-experimental study was to determine the difference in ELA and math High School Assessment Program (HSAP) standardized test scores between 10th grade CTE business education students who participated in integrated curriculum business courses and students who had …
Family-Owned Restaurant Owners' Strategies For Business Sustainability, Vickie Eileen Matson
Family-Owned Restaurant Owners' Strategies For Business Sustainability, Vickie Eileen Matson
Walden Dissertations and Doctoral Studies
AbstractRestaurants are competitive, high-risk enterprises and have high failure rates. In this environment, family-owned restaurant business owners need operational strategies to sustain their businesses. Grounded in the balanced scorecard theory, the purpose of this qualitative multiple case study was to explore the operational strategies used by family-owned restaurant owners to sustain their businesses beyond five years. Five family-owned restaurant business owners from South Texas who successfully implemented sound operational strategies participated in the study. Data were collected from semistructured interviews and company documents, including training manuals, financial reports, business licenses, permits, press releases, and fictitious business name statements. Thematic analysis …