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Insurance Claims Adjuster Remote Training Initiative, Pamela Wieboldt
Insurance Claims Adjuster Remote Training Initiative, Pamela Wieboldt
Instructional Design Capstones Collection
This paper contains a full training plan initiative to correct a knowledge gap among remote marine insurance adjusters. The problem originated from a longer claims handling process among remote adjusters dealing with Maritime Law claims. In an assessment in the analyze phase this knowledge gap was confirmed. Through analysis there were three major areas of maritime law that adjusters on staff did not test well on. The modules developed will follow the theory of micro learning due to the staff members having limited time to commit to learning each day. As the employees are remote, all of the learning events …