Education Commons^™

Beyond Tickets And Comma Splices: Using Writing Center Coaching Techniques To Support Online Learners, Lisa Mcneal, Jennifer P. Gray

Georgia Educational Researcher

Many college students struggle with technical difficulties when enrolled in an online or hybrid class. Sometimes students do not even have a choice about online options, such as in the COVID-19 era, when the shift to remote instruction has happened and could happen at any time. Students need support for success in the online environment, yet many support models focus on the immediate problem rather than deeper root causes for the problem or misunderstanding. Traditional support models may use a ticket-based system that strives to quickly resolve the issue at hand. While the ticket-based system has some merit, there is …