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Law

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2014

Communication

Articles 1 - 2 of 2

Full-Text Articles in Education

Mediation Techniques For Code Enforcement Officers, Jalae Ulicki, Penny Willrich Oct 2014

Mediation Techniques For Code Enforcement Officers, Jalae Ulicki, Penny Willrich

Jalae Ulicki

Often code enforcement officers get caught in the middle of neighbor disputes and are caught in a dispute with citizens who are upset with their HOA or the City. This interactive program will teach the code enforcement officer how to put basic mediation techniques to work during those types of situations. The program will introduce the code enforcement officer to basic mediation and negotiation techniques including the role of a neutral mediator, new communication skills, interpreting body language and gestures, active and passive listening, diffusing anger, arriving at root-causes of disputes, remaining neutral, and achieving desired results. During the program …

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Interpreting, Stephanie Jo Kent Aug 2014

Interpreting, Stephanie Jo Kent

Doctoral Dissertations

What do community interpreting for the Deaf in western societies, conference interpreting for the European Parliament, and language brokering in international management have in common? Academic research and professional training have historically emphasized the linguistic and cognitive challenges of interpreting, neglecting or ignoring the social aspects that structure communication. All forms of interpreting are inherently social; they involve relationships among at least three people and two languages. The contexts explored here, American Sign Language/English interpreting and spoken language interpreting within the European Parliament, show that simultaneous interpreting involves attitudes, norms and values about intercultural communication that overemphasize information and discount …

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