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Factors Affecting Student Satisfaction In Different Learning Deliveries, Kuang-Yu Chang

Theses and Dissertations

This study addressed the relationship between student satisfaction and four interaction variables--student-content, student-instructor, student-student, and student-technology--in online, blended, and traditional learning settings. Demographics, previous experience with the Internet, and discussion-board applications were also investigated.

There were 916 respondents, including 185 in online settings, 90 in blended settings, and 641 in traditional settings, to Strachota's (2002) Online Satisfaction Survey. Participants took the survey either in an on-site classroom (traditional learning) or through e-mail, website link, or the Blackboard course management system (online setting). Participants in the blended setting could choose between completing the survey on-site or online, but were asked to …