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Electronic Performance Support Systems: Comparison Of Types Of Integration Levels On Performance Outcomes, Sharon A. Phillips

Wayne State University Dissertations

Selecting appropriate performance improvement interventions is a critical component of a comprehensive model of performance improvement. Intervention selection is an interconnected process involving analysis of an organization's environment, definition of the performance problem, and identification of a performance gap and identification of causal factors. When the performance gap relates to a lack of knowledge or information on the job, instructional approaches such as training have been traditionally used; however, non-instructional interventions such as electronic performance support systems (EPSS) have gained increasing attention as alternatives to training interventions.

Electronic Performance Support Systems (EPSS) use computing technology to support task performance on …