Education Commons^™

The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii

FIU Electronic Theses and Dissertations

This nonexperimental, correlational study examined the relation among job fit,

psychological climate, and employee engagement and discretionary effort and job

performance. An Internet-based self-report survey was administered to a sample of 307

cruise line customer contact center reservation agents. The research hypotheses were

evaluated using correlational and hierarchical regression analytic procedures.

Job fit and psychological climate were linked positively and significantly with

employee engagement and employee engagement accounted for significant variance in

both discretionary effort and job performance. In evaluating the discretionary effort

conceptual model, after statistically controlling for gender, ethnicity and amount of job

experience, the results of the …

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Job Satisfaction Of Automotive Technicians: A Comparison Of Graduates From General Programs To Manufacturer-Sponsored Programs, Bobby Gene Rowe

Doctoral Dissertations and Projects

The purpose of this casual-comparative study was to compare the job satisfaction levels of graduates from postsecondary two-year automotive programs that included specialized manufacturer-sponsored training to those graduates of postsecondary two-year general automotive programs. The study used the results of surveys answered by graduates working in dealerships within a 50-mile radius of postsecondary schools that have four of more Mopar CAP, Honda PACT, GM ASEP, Ford Asset, or Toyota T-TEN programs. Job satisfaction was measured using Spector’s Job Satisfaction Survey and consisted of pay, fringe benefits, assigned job tasks, and total job satisfaction. An independent t-test measured the differences in …

Simulations In Educational Leadership Internship Programs, Stefanie Shames

Faculty Publications

This brief describes the state of educational leadership internships. Immersing future leaders in virtual reality simulations has the potential to standardize performance expectations and is explored as a method of harnessing the power of technology to provide practice in responding to actual situations while learning to lead.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Workplace Incivility Toward Individuals With Disabilities, Secure Attachment Style, And Mental Health: Focus On Mediator And Moderator Effects, Mia Heikkila

FIU Electronic Theses and Dissertations

Despite the value of workplace civility, civility has been replaced by social exchanges that include statements and behaviors deemed largely unacceptable and undeniably rude. One type of rude behavior that appears innocuous is called workplace incivility, yet incivility disturbs efficient functioning among employees, intensifies work stress, and poses a grave financial hazard to an organization. Literature expressly on incivility toward individuals with disabilities is virtually non-existent, although emerging literature reveals that employees with disabilities are at a greater risk of experiencing workplace mistreatment vis-à-vis employees without disabilities. This quantitative study investigated the role of workplace incivility with respect to individuals …

Empowering Your Staff To Solve Problems: Evidence-Based Training For Strategic Thinking, Rebecca B. French, Jennifer A. Keach

Libraries

Are you teaching procedures or are you teaching problem solving? Discover an approach to help develop your staff’s strategic thinking skills to meet the needs of the 21st-century library workplace. Explore how to apply learning theory and walk away with actionable steps for training independent problem solving.

5 Steps To Creating Quality Educational Programs: Lessons From The Field Of Instructional Design, Jennifer A. Keach

Libraries

Whether you are developing a staff training program or programming for your community, the field of instructional design offers valuable advice if your goal is to help your attendees to learn. Learn how to build your own programs from scratch with easy-to-implement steps based on learning science.

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Superintendent Recruitment: Effects Of Superintendent Job Status, School Councils (Principal Selection Models), District Wealth, And Signing Bonus On Applicant Rating Of The Job, Mark Jeffery Martin

Dissertations

This nearly perfect replicated study (Millay, 2003) was a superintendent recruitment simulation with the purpose of investigating factors that influence recruiting qualified individuals to serve as district superintendents of public schools. The study was a factorial experiment involving a four-way 2 x 2 x 2 x (3 x S) fixed-factor betweenwithin analysis of variance (ANOVA) which yielded 24 cells. The participants in the study were Kentucky Superintendents (N = 72) and individuals in Kentucky certified to be a school superintendent (N = 72) but employed in another position.

The between-groups variables were superintendent job status (superintendent, certified), district wealth (high, …

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Career Pathways Program Annual Report, 2018-2019, Wie Yusuf

Career Pathways

Career Pathways launched in August 2017 as the university-wide initiative to provide graduate student professional development. It encompasses both the Preparing Future Faculty program and the Preparing Future Professionals Certificates. The Preparing Future Faculty Certificate was an existing program, started in 2007, while the Preparing Future Professionals Certificate was launched concurrently with Career Pathways. The Career Pathways program prepares graduate students for successful transition into thriving careers. Career Pathways is a gateway to resources, programs, events, and planning tools for ODU graduate students and post-doctoral fellows. Career Pathways events are also available to NSU graduate students.

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Job Transitioning Experiences Of Blue-Collar Employees After Federal Downsizing, Eduardo Hurtado

Walden Faculty and Staff Publications

Downsizing, realignment, and closure of military bases have forced many low-skilled, blue-collar federal employees into involuntary job loss and job transition. The impact of involuntary job loss on blue-collar workers has been linked to stress and other adverse psychological effects. There is gap in the literature regarding the lived experiences of federal blue-collar employees following downsizing of military bases. The purpose of this qualitative, interpretive phenomenological study was to examine lived experiences of job loss and job transition for federal blue-collar employees following downsizing of military bases. Schlossberg’s transition theory provided a conceptual framework for the study. Ten ex-federal blue-collar …

#Fomo: How The Fear Of Missing Out Drives Consumer Purchase Decisions, Michelle Van Solt

FIU Electronic Theses and Dissertations

This research focuses on consumers’ experiential purchase decisions motivated by the fear of missing out (FOMO). I propose that consumers are more likely to attend an event when individuals with whom they have strong (weak) interpersonal ties will be present, because consumers will experience higher (lower) levels of FOMO. The results of one qualitative and four quantitative studies, including a behavioral study, demonstrate that purchase intent is higher when participants imagine that their close friends (i.e., strong ties) will attend, an effect mediated by FOMO and anticipated regret. Furthermore, the type of experience (i.e., ordinary, extraordinary) moderates the relationship of …

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Ua3/10/2 Pension Reform, Wku President's Office - Caboni

WKU Archives Records

Email from WKU president Timothy Caboni to faculty & staff regarding Kentucky state pension reform.

Ua3/10/2 Summer Schedule, Wku President's Office - Caboni

WKU Archives Records

Email from WKU president Timothy Caboni to faculty & staff regarding summer schedules.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Staff Council Agenda, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.