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Literature Review: Conflict Resolution In Post-Secondary Online Education, Johannes Schroeder

2014-2016 Graduate

This article seeks to provide a review of research literature published between 2008 and 2014 that discusses conflicts arising within the online education process, and their resolution within the online context. The goal of this article is to establish a current overview of related literature that can become the foundation of future studies in this field. An online search produced 48 references that were considered relevant to the purpose of this review. After a brief introduction of the topic, main definitions are provided. A section outlining the method for the development of the review follows including discussions of delimitations, the …