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Education Commons

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Higher Education Administration

University of Massachusetts Boston

Theses/Dissertations

Sensemaking

Publication Year

Articles 1 - 2 of 2

Full-Text Articles in Education

The Black Box Of Enrollment Management: The Influence Of Academic Capitalism And Values Of The Public Good, Kamala C. Kiem Aug 2023

The Black Box Of Enrollment Management: The Influence Of Academic Capitalism And Values Of The Public Good, Kamala C. Kiem

Graduate Doctoral Dissertations

The study addresses the widening income and racial access gap in higher education resulting from enrollment management teams’ operationalization of academic capitalism. The study focuses on the local, micro level, emphasizing how enrollment management leadership teams make sense of enrollment management, recognizing that enrollment management and the work of enrollment management stakeholders exist within an organizational space encompassing the values of both public good and academic capitalism. Using a case study methodology and critical sensemaking theory, the research explored how academic capitalism and values of the public good shaped enrollment management leadership teams’ sensemaking and sensegiving as they enacted decisions, …


Boundary Spanning, Networking, And Sensemaking/Sensegiving: How Career Services Directors Enact Mid-Level Leadership, Linda Kent Davis Dec 2016

Boundary Spanning, Networking, And Sensemaking/Sensegiving: How Career Services Directors Enact Mid-Level Leadership, Linda Kent Davis

Graduate Doctoral Dissertations

This study seeks to understand higher education leadership overall by exploring how mid-level leadership is enacted by career services directors. Given that higher education institutions are facing a wide range of challenges that require an equally wide range of skills to address them, colleges and universities may need to become more inclusive regarding who contributes to institutional leadership. Mid-level leadership is defined in this study as a process of social interaction that originates with a middle manager and that cuts across functional areas and/or hierarchical levels to impact institutional goals. Three research questions frame the study: 1) How do career …