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Advocating For The Middle Man: An Explication Of Chair Perceptions On Overcoming Emotion At Work, Brittany Armstrong

Ed.D. Dissertations

The researcher’s study aimed to understand the perceptions of private university department chairs when engaging with emotional intelligence (EQ) at work. The qualitative approach provided the boundaries for the voice and the experience of the participants as the researcher collected interviews, department meeting minutes, and department program reviews from a sample of five department chairs across three, private universities. The following departments served as the study’s population: mathematics, family and consumer science, business, education, and modern languages. Findings revealed participants perceived job satisfaction through the mediator of emotion. Participants identified the emotional challenges of department chair and perceived emotion within …