Education Commons^™

A Collaborative Approach Toward Onboarding For Graduate And Law Students, Yuri Kwak

M.A. in Higher Education Leadership: Action Research Projects

The purpose of this action research was to examine the silo effect across schools when onboarding graduate and law students to the University of San Diego. My research question was, how can I collaborate with students and administrators in enhancing the onboarding experience to foster a sense of community for graduate and law students across campus? By evaluating administrators’ practices and graduate and law students’ experiences, I found that creating a culture of communication among administrators and involving graduate student leaders are key steps toward standardizing onboarding processes and designing opportunities for engagement among all incoming graduate and law students.

Impressions Of Viability: How Current Enrollment Management Personnel And Former Students Perceive The Implementation Of A Chatbot Focused On Student Financial Communication, Courtney Robinson

School of Education Doctoral Projects - Higher Education

The increasingly competitive modern higher educational environment has forced student services professionals to increase focus on recruitment and retention, which corresponds with an expanding body of scholarly literature and research on retention practices (Moore, Hossler, Ziskin, & Wakhungu, 2008). These large-scale recruitment and retention goals coincide with significant declines in state and federal funding, leaving many financially-limited institutions struggling to balance higher expectations and declining resources. Oftentimes, institutions seek out technological platforms that streamline the workload, while remaining cognizant that selected platforms must appeal to the current student population, the technologically-savvy Generation Z (Castillo, 2018; Stillman & Stillman, 2017).

Outside …