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A Design Thinking Mixed Methods Study On Empathy In A Midwest University Writing Center, Sue Sinclair Edele

Dissertations

The scholar practitioner explored the problem of practice in the role of empathy in writing center services, focusing on tutoring training. The research aimed to determine if empathy training and mindfulness could enhance the empathetic practices of writing center staff, and if such enhancements would make students using writing center services feel more included, seen, and heard during tutoring sessions. The problem of practice was examined through three lenses: tutor training, understanding empathy in the context of a writing center environment, and the perceptions of empathy from the students using writing center services. A mixed-methods approach, incorporating both qualitative and …