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A Systems Approach To Increasing Awareness And Coordination Of Student Retention And Completion At A Canadian College, Peter A. Mal

The Dissertation-in-Practice at Western University

As competition for students and scarce resources increases due to political and economic pressures, awareness and coordination of student retention and completion become a critical priority for post-secondary institutions. However, despite increased attention on Strategic Enrolment Management (SEM) (Black, 2010; Gottheil & Smith, 2011; Hossler & Bontrager, 2015; Wilkinson et al., 2007) and the growth of retention-focused student services in recent years, retention rates remain unchanged (Habley, Bloom, & Robbins, 2012). Post-secondary students are in the midst of a significant transition period (Tinto, 1993) and face challenges related to mental health and wellness, relationships, rigors of academic life, and personal …