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A Systems Approach To Increasing Awareness And Coordination Of Student Retention And Completion At A Canadian College, Peter A. Mal

The Dissertation in Practice at Western University

As competition for students and scarce resources increases due to political and economic pressures, awareness and coordination of student retention and completion become a critical priority for post-secondary institutions. However, despite increased attention on Strategic Enrolment Management (SEM) (Black, 2010; Gottheil & Smith, 2011; Hossler & Bontrager, 2015; Wilkinson et al., 2007) and the growth of retention-focused student services in recent years, retention rates remain unchanged (Habley, Bloom, & Robbins, 2012). Post-secondary students are in the midst of a significant transition period (Tinto, 1993) and face challenges related to mental health and wellness, relationships, rigors of academic life, and personal …