Education Commons^™

Contact Center Healthcare Worker Stress Levels During Times Of Rapid Change, Christine Dvorak

Leadership Education Capstones

The purpose of this study is to explore the factors contributing to stress during times of rapid change with healthcare staff working behind the scenes in a contact center. This study will focus on contact center employees working in a healthcare setting where rapid change is frequent and how this impacts individual stress levels. The research currently shows that burnout and increased stress is on the rise for the front-line staff working in healthcare (Meese et al., 2021). To better support contact center employees, it will be imperative to understand the causes of stress and burnout in their roles. Once …

Leading The Social Development Of Students With Autism Spectrum Disorder: Para-Educator Perspectives, Michelle Morehouse

Leadership Education Capstones

Abstract

The purpose of this study is to explore para-educator perspectives on implementing social development strategies for students with autism spectrum disorder (ASD). In the academic setting, students with ASD, receiving services through an individualized education plan (IEP), have the option to receive para-educator support.

Social development growth opportunities naturally occur throughout the school day, placing para-educators in situations where implementing social development support can enhance this growth. How do para-educators perceive this role as social development supporters? Do they feel equipped to implement social development support in the general education setting?

This study used a mixed methods design, through …

Teachers’ Use Of Email For Communication With Students’ Families, Matthew Ferry

Leadership Education Capstones

The educational system holds an important role and responsibility in the attempt to educate all the youth in the country. A critical dynamic in the success of educating America is connected to the teacher’s ability to use online communication to build strong teacher-parent relationships. The purpose of this research study was to explore the levels of training that teachers have experienced in teacher education programs and professional development opportunities and the impacts it had on online communication to parents for their students. The study utilized surveys to poll teachers on the training they experienced during their career and the frequency …

Collegiate Football Players Perception Of The Covid-19 Virtual College Experience, Cole L. Laliberty

Leadership Education Capstones

The world was faced with chaos as the COVID-19 virus surged impacting the lives of everyone around the world. Quickly, nations and states began to lockdown as people were required to stay inside and socially distance from one another. The pandemic changed the lives of collegiate football players’ drastically. It left collegiate football players stranded away from teammates, coaches, families, and resources. The research design was a mixed method design consisting of both qualitative and quantitative data. The data obtained from this research focused on major themes of how collegiate football players perceived the pandemics virtual college experience, the challenges …

Social Isolation Interventions For Older, Underrepresented And Vulnerable Americans: A Descriptive Study Of Public Library Outreach Services During The Covid Pandemic, Sally Mathews Inglett

Leadership Education Capstones

The United States entered a state of lockdown in March 2020 in order slow the spread of the COVID-19 Novel Coronavirus. With this lockdown came mandatory social isolation, which was especially impactful for older, underrepresented and vulnerable Americans. Public libraries acted as community information centers and took on many unexpected roles to benefit the common good. This study identified these interventions through research and survey, and their relationship to Maslow’s hierarchy of needs (Maslow, 1943). This study also brought to light collaborative relationships between agencies, the redeployment of library staff and resources to meet these needs, the impact of the …

Leader Actions In Implementing Social Emotional Learning Programs In K-12 Schools, Thomas Sawyer

Leadership Education Capstones

The purpose of this study was to describe the actions and perspectives of school leaders when implementing social emotional learning programs in their schools. Social emotional learning (SEL) has emerged as a topic for discussion and research in education. Schools all over the country are adopting programs and there is a need for research into how to implement them with fidelity. The main objectives were to understand what leaders value during implementation and what recommendations they have for future leaders implementing similar programs. This qualitative study used descriptive research methods to describe the phenomenon of SEL program implementation in one …

The Role Of Coaches To Assist Collegiate Student-Athletes For A Career After Athletics, Austin Thiessen

Leadership Education Capstones

This paper explored the importance of how coaches can assist student-athletes transitioning from an athletic career to a career outside of sports. The purpose of this study is to better understand the best methods for coaches to use to complete a successful, out of sport transition. This research focused on a Division III university in the Midwest. The research design was a combination of qualitative and data collected through interviews and surveys. The data from this study focused on a survey sent out to student-athletes along with separate interview questions to student-athletes and coaches who decided to participate. Student-athlete participants …

Reducing Employee Burnout: The Role Of Organizations, Aixa E. Evenson

Leadership Education Capstones

Organizations experience high rates of burnout amongst their staff. Whether it be team productivity, staff deadline completion pace, work engagement, staff turnover rates, or other relevant areas of a leader’s team, burnout has shown to cause a significant decrease in satisfaction and functionality in a staffer’s workplace (Maslach & Leiter, 2016). The purpose of this study was to identify the organization’s role in supporting their leaders to reduce staff burnout. Theories that support this study are the Job-Demands Resource Theory, the Conservation of Resources Theory, and the Valuation Theory of Organizational Change. Each of these theories present a need for …

Midwest University Coach Perspectives On Student-Athlete Recruitment During Unprecedented Disruption, Jonah Bradley

Leadership Education Capstones

One significant result of the pandemic was the cancellation of athletic events, games, and tournaments across various sports. This disruption forced coaches to develop new ways to communicate with recruits, attract student-athletes to campuses, and started a new era in athletic recruitment. The significant importance of recruitment on college athletic operations, especially in building competitive programs, is one of the most overwhelming challenges. Understanding coach responses to student-athlete recruitment during a crisis may offer tactics for improvement in recruitment practices.