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University Auxiliary Services: A Review Of Factors Impacting Privatization Decisions, Rita S. Gordon

Dissertations

The dynamics of higher education funding present unique challenges and opportunities for administrators. One method university administrators employ to contain expenses and provide additional revenue is privatization of academic and non-academic services.

The purpose of this quantitative study was to investigate the specific factors considered in a decision to privatize bookstore and/or dining service operations, and perceptions about whether the post-privatization decision met pre-privatization expectations. Gordon’s (2019) Privatization Decision Framework was created based upon existing research and then used to develop survey questions. Twelve pre-privatization decision factors, nine post-privatization contracted relationship expectation factors, overall satisfaction with the privatization decision, and …