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A Study Of The Relationship Between Consumer Satisfaction And Direct Care Staff Turnover In An Agency For The Developmentally Disabled, Delia B. Root

Theses, Dissertations and Capstones

This study examined the relationship between direct care staff turnover and consumer satisfaction in an agency for the developmentally disabled. Twenty out of a possible 42 individuals with a developmental disability participated in the survey. There was a significant relationship between staff turnover and consumer satisfaction of day habilitation services. No significant relationship was evident in the areas of residential habilitation or respite. The findings indicate that agencies may need to prioritize direct care staffing patterns to reduce the negative effect on consumer satisfaction.