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Educational Leadership

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Florida International University

Coping

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Investigating Individual Difference Among Workplace Incivility And Its Organizational Outcomes In The Chinese Context, Yuejia Chen Jun 2021

Investigating Individual Difference Among Workplace Incivility And Its Organizational Outcomes In The Chinese Context, Yuejia Chen

FIU Electronic Theses and Dissertations

The prevalence of workplace incivility is on the rise. As a workplace stressor, workplace incivility is linked with detrimental outcomes for both individuals and organizations, such as increased intention to turnover, reduced job performance, and job dissatisfaction. The current study gains fresh insights about how targets of incivility interpret and respond to this uncivil behavior as an occupational stressor.

The purpose of this study is to investigate the relationship between targets’ perceptions of workplace incivility and its organizational outcomes (i.e., job performance and turnover intention), as moderated by personality traits (i.e., neuroticism, extraversion, agreeableness, conscientiousness) in the context of China. …


The Relationship Between Job Structure, Burnout, And Coping Methods Among Public School County Bus Drivers, Bus Aides, Mechanics, And Clerical Workers, Monica Restrepo Jun 2013

The Relationship Between Job Structure, Burnout, And Coping Methods Among Public School County Bus Drivers, Bus Aides, Mechanics, And Clerical Workers, Monica Restrepo

FIU Electronic Theses and Dissertations

The purpose of this study was to examine the relationship between the structure of jobs and burnout, and to assess to what extent, if any this relationship was moderated by individual coping methods. This study was supported by the Karasek's (1998) Job Demand-Control-Support theory of work stress as well as Maslach and Leiter's (1993) theory of burnout. Coping was examined as a moderator based on the conceptualization of Lazarus and Folkman (1984).

Two overall overarching questions framed this study: (a) what is the relationship between job structure, as operationalized by job title, and burnout across different occupations in support services …