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Educational Administration and Supervision

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Walden University

Walden Dissertations and Doctoral Studies

2020

Motivation

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Strategies Insurance Company Managers Use To Retain Employees, Christopher Ramel Robinson Jan 2020

Strategies Insurance Company Managers Use To Retain Employees, Christopher Ramel Robinson

Walden Dissertations and Doctoral Studies

Insurance business managers who fail to retain employees experience reduced profitability and productivity. Employee retention issues in the insurance industry negatively affect recruitment and training costs, employee engagement, and operational efficiency. Grounded in Herzberg’s 2-factor theory of motivation, the purpose of this qualitative multiple case study was to explore strategies that insurance company managers use to retain employees. Data were collected through semistructured interviews with 5 insurance managers in New York and a review of company documents on employee retention strategies. Data were analyzed using Yin’s 5-step process of compiling, disassembling, reassembling, interpreting, and concluding data. The 3 themes that …


Exploring The Experiences Of First Generation College Students, Maceo Daniel Wattley Jan 2020

Exploring The Experiences Of First Generation College Students, Maceo Daniel Wattley

Walden Dissertations and Doctoral Studies

At a large, urban university in the Midwestern United States, graduation rates of first-generation college students (FGCS) who are the first within a family to be admitted and attend a 4-year post-secondary institution of higher learning have declined over the past decade despite programs instituted to improve student retention. The purpose of the study was to explore FGCS’s and university administrators’ experiences affecting the decisions for FGCS to drop out and to examine student and administrator recommendations for improvements, based on their experiences, to prevent attrition. Guided by Knowles’s theory of andragogy, which describes how adult learners are self-directed and …