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What Does The Staff Say?: Front-Line Staff Perceptions Of Their Role In Student Success, Lee A. Helbert

Graduate Research Theses & Dissertations

This study focused on exploring the perceptions of front-line staff in supporting student success at a mid-western community college. These staff are generally the employees who are not generally involved with teaching or administration, but work in offices like the business, financial aid, enrollment services, or are administrative assistants to the different departments. Nine participants participated in individual interviews and/or a focus group discussion. These front-line staff shared their stories that related to how they saw themselves contributing to student success, what they saw as the challenges and benefits of supporting students, and what professional opportunities were provided by the …