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Full-Text Articles in Education

Twenty Years Of Community-Based College Success: Oral Histories From Practitioners, Partners, And Peer Mentors Supporting City University Of New York (Cuny) Students, Benjamin J. Carey Jun 2024

Twenty Years Of Community-Based College Success: Oral Histories From Practitioners, Partners, And Peer Mentors Supporting City University Of New York (Cuny) Students, Benjamin J. Carey

Dissertations, Theses, and Capstone Projects

For the past twenty years, community-based college success programs have supported a generation of young people entering all twenty-five City University of New York (CUNY) Colleges. As the country’s largest urban university system, CUNY has historically been a major engine of economic mobility for young people in New York City. However, gaps in academic preparation and navigational support have weakened student persistence and graduation rates. Community-based organizations (CBOs) that have provided college access support to New York City public school students since the 1980s began to extend their services into college to provide targeted interventions and improve student outcomes. Grounded …


Borderland Voices: Exploring The Educational Journey Of Transfronterizx Students, Families, And Educators For Enhanced Engagement And Empowerment, Sobeida Velazquez May 2024

Borderland Voices: Exploring The Educational Journey Of Transfronterizx Students, Families, And Educators For Enhanced Engagement And Empowerment, Sobeida Velazquez

Dissertations

Transfronterizx students and their families cross the U.S.–Mexico border for academic, economic, social, cultural, and linguistic reasons. Socioeconomic disparities, deportation, and work have propelled some families to live in Mexico and enroll their U.S.-born children in U.S. schools to provide more socioeconomic opportunities in the United States. Educators of transfronterizx students are uniquely tasked to work with these nontraditional students. Moreover, transfronterizx students and their families have distinct needs in U.S. schools; as such, there is a need for further research on the transfronterizx experience in the U.S. K–12 system. This qualitative narrative inquiry study aimed to understand the experiences …


Ripple Of Hope: Understanding The Lived Experience And Academic Achievement Of Latinx Students At Arrupe College And Dougherty Family College: A Case Study, Richard P. Virgin May 2024

Ripple Of Hope: Understanding The Lived Experience And Academic Achievement Of Latinx Students At Arrupe College And Dougherty Family College: A Case Study, Richard P. Virgin

Dissertations

One of the most common and important entry points into higher education for Latinx and other underrepresented students is through community college. However, national completion rates for Latinx community college students have been trailing their white peers. This gap in academic achievement has prevailed since the 1990s. The trailing rates of degree completion for Latinx students can lead to lower lifetime salary earnings, lack of career advancement, greater risk of losing employment, and an increased chance of living in poverty. However, a successful community college model may be seen as a disruptor in the educational sector due to its much …


"There Is Power In Being Out": A Three Article Approach Celebrating The Experiences Of Queer University Leaders, Andrew R. E. Lorenzana Apr 2024

"There Is Power In Being Out": A Three Article Approach Celebrating The Experiences Of Queer University Leaders, Andrew R. E. Lorenzana

Dissertations

Institutions of higher education were historically built to serve a wealthy, White, straight male student population and the leaders of these institutions still largely reflect these demographics. This project specifically aims to celebrate and amplify the life and career of university administrators who identify within the LGBTQ community. Mainly through the use of a portraiture methodology, this three-article study attempts to examine the ways in which LGBTQ identity and career influence one another.

Worldmaking and narrative will be used as a theoretical frame to help analyze the ways in which the telling of a queer individual’s story makes the world …


Student Loan Debt: Exploring The Economic Influences On Federal Student Loan Default For Students That Attended Public, Two-Year Institutions, Brian Perry Jan 2024

Student Loan Debt: Exploring The Economic Influences On Federal Student Loan Default For Students That Attended Public, Two-Year Institutions, Brian Perry

Theses and Dissertations--Educational Policy Studies and Evaluation

Over the past 30 years, a shift occurred in higher education that saw more of the burden for paying for postsecondary education placed on students. Combined with rising tuition and fees, this has led students to take on increasing amounts of student debt. Despite the historic rise in student loans, surprisingly little attention has focused on those students who default on their student loans. Additionally, the academic literature on student loans has predominately focused on traditional students at four-year institutions, despite the fact that nearly half of all undergraduates attend public two-year institutions. Finally, those studies that include economic factors …


Becoming Transfer Friendly: Evaluating Four-Year Higher Education Institution Strategies To Support Community College Transfer Student Success, Aarti V. Dhupelia Jan 2024

Becoming Transfer Friendly: Evaluating Four-Year Higher Education Institution Strategies To Support Community College Transfer Student Success, Aarti V. Dhupelia

Dissertations

Four-year higher education institutions (HEIs) nationwide must become more transfer friendly so that more community college transfer (CCT) students persist and complete their bachelor’s degrees, as a path to more students’ economic mobility and to equity across communities. This study aims to provide learnings to support achievement of this imperative. The research question studied here is: What is the relationship between community college transfer (CCT) student support strategies at a four-year higher education institution (HEI) and the first-to-second-year retention of CCT students at their four-year HEI? Through quantitative analysis of a broad set of variables’ ability to predict student retention …


The Personal Is Political: School Board Members’ Motivation For School Governance, Andrew Lobdell Jan 2024

The Personal Is Political: School Board Members’ Motivation For School Governance, Andrew Lobdell

Dissertations of Practice

Understanding the motivation behind school board members' governance is crucial for ensuring the effectiveness of public schools. This research aims to analyze the motivations of five newly elected board members and compare them with past research on governance and motivation. The leadership qualities of school superintendents also impact governance and can influence board members' motivations for running and serving their communities. Similarly, board members' motivations can affect how superintendents lead their districts and prioritize different topics. The research is divided into three papers. Paper 1 reviews existing literature and is organized into three distinct sections that explore school board governance, …


Increasing Graduate School Enrollment In A Shrinking Applicant Pool: A Look At Factors Influencing College Choice, Lindsey Erin Storey Shelton Dec 2023

Increasing Graduate School Enrollment In A Shrinking Applicant Pool: A Look At Factors Influencing College Choice, Lindsey Erin Storey Shelton

Theses and Dissertations

For years, the impending enrollment cliff has been a regular topic amongst higher education officials. With this event slated to hit undergraduate programs by 2025, it is anticipated that graduate schools will begin feeling the impact by 2029. By examining factors influencing graduate student college choice, enrollment managers can identify ways to offset the decline in eligible graduate students.

This study looked at applicants’ decisions to enroll or not enroll over a 5-year period at a public, research-intensive institution. The results of this study provided insight into the individual and academic factors that influence college choice, while also measuring the …


Phenomenological Study On Veteran Resource Center (Vrc) In California Community Colleges, Darl Park Dec 2023

Phenomenological Study On Veteran Resource Center (Vrc) In California Community Colleges, Darl Park

Education (PhD) Dissertations

Since the implementation of the Post-9/11 GI Bill, the largest student veteran enrollments have taken place at community colleges. Student veterans are considered at-risk students due to their high attrition rates in higher education. There is a lack of literature regarding the experiences of staff responsible for providing support services to student veterans in higher education. Veterans Resource Center (VRC) is the one-stop center for student veterans to help them navigate administrative processes and address any concerns toward degree completion. Thus, VRCs play a major role in student veterans’ academic success, and further exploration of their experiences and voices is …


Are The Housing Staff Alright? A Hermeneutic Phenomenological Examination Of The Experiences Of On-Campus Student Housing Professionals Through The Covid-19 Pandemic, Megan J. Chibanga Nov 2023

Are The Housing Staff Alright? A Hermeneutic Phenomenological Examination Of The Experiences Of On-Campus Student Housing Professionals Through The Covid-19 Pandemic, Megan J. Chibanga

Teacher Education, Educational Leadership & Policy ETDs

College and university housing professionals served a role they were generally underprepared for as long-term crisis managers during the global COVID-19 pandemic. The COVID-19 pandemic interrupted and shifted higher education operating structures on a grand scale, and housing staff were asked to continue operating on-campus housing facilities throughout the ever-changing response to COVID-19. The purpose of this hermeneutic phenomenological study was to understand the lived experiences of housing professionals during the COVID-19 pandemic. Through the collective experiences of 21 participants three major threads emerged: comfort in the unknown, a need for connection and community, and relentless resilience. Each of these …


Emotional Intelligence In Difficult Decision-Making: A Multiple-Case Study Of Community College Academic Deans, Ekaterina Kalinina Brooks Oct 2023

Emotional Intelligence In Difficult Decision-Making: A Multiple-Case Study Of Community College Academic Deans, Ekaterina Kalinina Brooks

Educational Leadership & Workforce Development Theses & Dissertations

The decisions made by leaders noticeably impact employee morale and influence the fulfillment of the organizational mission. However, making decisions can be challenging when options are complex and involve multiple risks and benefits. Navigating such decisions in an era of technology when decisions are more transparent than ever before can be particularly difficult for academic deans in community colleges. These mid-level administrators often face internal conflicts stemming from the nature of their positions, campus politics, and the challenge of working between the competing interests of faculty and senior leaders.

Over the last three decades, research has pointed out that strong …


Planned Happenstance: Career Decision Making And Executive Leaders In The California Community College System, Rita Soultanian Aug 2023

Planned Happenstance: Career Decision Making And Executive Leaders In The California Community College System, Rita Soultanian

Dissertations

Purpose: The purpose of this phenomenological study was to explore how community college leaders responded to unpredictable events and opportunities that affected their career decisions using the five elements of planned happenstance theory (Mitchell et al., 1999). A second purpose was to understand how California community college leaders perceived that career planning enhanced or hindered their career decision-making. A further purpose was to identify recommendations community college leaders believed will advance the career trajectories of future leaders.

Methodology: This study used a qualitative approach to understand the lived experiences of vice presidents of student services to provide insights to inform …


How To Drink From A Firehose: Systemic Supports For Polytechnic Chairs, Jocelyn R. Crocker Jul 2023

How To Drink From A Firehose: Systemic Supports For Polytechnic Chairs, Jocelyn R. Crocker

The Dissertation in Practice at Western University

This Organizational Improvement Plan (OIP) is centred on the Problem of Practice of the inadequate institutional supports for academic Chairs at Prairie Polytechnic (a pseudonym), a large public higher education institution in Western Canada. Chairs are pivotal for higher education institutions because they impact student, departmental, and institutional outcomes; however, the leadership development needs of Chairs are overlooked, and the limited training available for Chairs is primarily ad hoc, episodic, short-term, and self-guided. The objective of this OIP is to determine how Prairie Polytechnic can provide more effective systemic supports for Chairs. Postmodernism is used to explore the relationships between …


On-Campus Mental Health Service Use Among College Students With Autism: A Case Study Applying The Andersen Behavioral Model Of Health Services Use, Estella C. Lilyquist Jul 2023

On-Campus Mental Health Service Use Among College Students With Autism: A Case Study Applying The Andersen Behavioral Model Of Health Services Use, Estella C. Lilyquist

Electronic Theses and Dissertations

The unique set of impairments and limitations presented by students with autism spectrum disorder (ASD) make the accessing of campus-based nonacademic resources more difficult and complicated than their typically developed peers. Each year, the rate of students entering college with disabilities continues to grow, but their mental well-being is relatively poor. The purpose of this qualitative case study was to apply the conceptual framework of the Andersen behavioral model of health services use (ABMHSU) to the experiences of college students with ASD to understand and predict their utilization of campus-provided mental health resources. The participants were seven college students with …


How Do Faculty And Staff Perceive The Effectiveness Of Student Support Systems That Promote The Retention Of First-Generation College Students?, David Shawn Wolff Dr. May 2023

How Do Faculty And Staff Perceive The Effectiveness Of Student Support Systems That Promote The Retention Of First-Generation College Students?, David Shawn Wolff Dr.

Dissertations, Theses, and Projects

Research showed faculty-student interactions impact student engagement and was a primary factor to student retention (Kuh & Hu, 2001; Means & Pyne, 2017; Swecker et al., 2013; Tinto, 1987). The literature revealed while retention may be an issue for many institutions, there is a greater need to address retention specifically related to first-generation college students (FGCS). Students often seek advice from faculty and staff when faced with questions about their academic progress. Faculty and staff voices need to be collected regarding their perceptions of the effectiveness of the support systems used within an institution that promote retention for FGCS. This …


How Doctoral Students In A Formal Leadership Program Conceptualize Followership: A Mixed-Methods Study, Katy J. Johnson May 2023

How Doctoral Students In A Formal Leadership Program Conceptualize Followership: A Mixed-Methods Study, Katy J. Johnson

Dissertations, Theses, and Projects

The purpose of this exploratory mixed-methods study was to determine how doctoral students in a formal leadership program conceptualize followership. The methods used to conduct this analysis included distributing a Qualtrics (released in August 2022) survey and conducting one-on-one interviews with a sample of degree-seeking doctoral students within a formal leadership program. The researcher collected quantitative and qualitative data addressing students’ followership style, leadership attitudes and beliefs, and perceptions of followership. These data were analyzed concurrently using a triangulation design. A total of 67 students completed the survey, and seven students were interviewed. The findings revealed that the participants employ …


The Effects Of Peers For Young Adults On Anxiety And Quality Of Life For Young Adults With Autism Spectrum Disorder, Alysha Cecile Dagg May 2023

The Effects Of Peers For Young Adults On Anxiety And Quality Of Life For Young Adults With Autism Spectrum Disorder, Alysha Cecile Dagg

Electronic Theses and Dissertations

Social skills deficits as well as comorbid anxiety are two characteristics commonly experienced by people with Autism Spectrum Disorder - Level 1 (ASD-1; American Psychiatric Association, 2013). These characteristics are also both contributors to a lower quality of life for young adults (Smith et al., 2019). The current study aimed to identify how the quality of life and anxiety are affected by social skills intervention, specifically the PEERS® for Young Adults program (Laugeson, 2017). PEERS® for Young Adults is an evidence-based social skills intervention intended to support individuals with ASD-1 (Laugeson, 2017). Prior research has demonstrated its success in both …


Early College High School: A Study Of Dual Enrollment Students' Academic Success Based On Classroom Environment, Cynthia A. Johnston May 2023

Early College High School: A Study Of Dual Enrollment Students' Academic Success Based On Classroom Environment, Cynthia A. Johnston

Electronic Theses and Dissertations

This ex post facto, causal-comparative, quantitative study examined variations in academic success of Early College High School (ECHS) students who completed a dual credit course in two separate classroom environments, specifically a high school classroom environment and a college classroom environment. The researcher sought to determine if a relationship existed between classroom environment and final grades of students enrolled in an ECHS. Students in the high school classroom environment sample completed a dual credit English 101 course in a high school classroom located in an ECHS, taught by a high school teacher who had been credentialed by the partnering community/technical …


A Mixed Method Approach To Explore Lecturers' Pedagogical And Content Knowledge, Students' Perspectives And Learning Experiences In Mathematics For Social Science Course, Julio Hector Solis May 2023

A Mixed Method Approach To Explore Lecturers' Pedagogical And Content Knowledge, Students' Perspectives And Learning Experiences In Mathematics For Social Science Course, Julio Hector Solis

Open Access Theses & Dissertations

Research indicates that institutions and teachers' pedagogical and content knowledge are essential to student learning and achievement. Nevertheless, teachers' knowledge and practices have been researched primarily in K-12th grades. Therefore, there is a gap in understanding teaching practices in higher education. Moreover, research has forgotten about exploring math classes for non-STEM majors. With this in mind, this research investigates how students perceive math professors' pedagogical and content knowledge and their effect on students' learning experiences in the context of mathematics for social science classes. To achieve this, this study takes a mixed-methods approach in its use of an observation protocol, …


Engaging Online Learners Through A Technological Competencies Training For Student Services Professionals: An Action Research Study On Professional Development, Doungchit Sakoonphong May 2023

Engaging Online Learners Through A Technological Competencies Training For Student Services Professionals: An Action Research Study On Professional Development, Doungchit Sakoonphong

Electronic Theses, Projects, and Dissertations

The purpose of this study was to understand Student Services professionals’ perceptions of their technological competencies as they engage with students online and what an institution in the California community college system could do to develop technological competencies in Student Services classified professionals. Three questions guided this study and they were: (1) what technological competencies do California community college Student Services professionals indicate they have in order to engage with students online, (2) how does an online professional development training course increase technological competencies in California community college Student Services professionals so that they can engage with students online, (3) …


Impostor Phenomenon, College-Going Knowledge, And Staff Expectations: Ramifications On First Time In College Students Enrollment, Julia A. Vickery May 2023

Impostor Phenomenon, College-Going Knowledge, And Staff Expectations: Ramifications On First Time In College Students Enrollment, Julia A. Vickery

Electronic Theses and Dissertations

A lack of technically trained, skilled, and educated workforce has become a critical issue in Texas. Furthermore, an educated workforce improves communities and individuals with economic, health, and personal benefits. Community colleges not only provide open-access admissions and low-cost tuition but are specifically aligned with educating the technical and industrial skilled workforce. Although a post-high school education has never been more accessible or necessary for obtaining high-earning jobs, post-high school college enrollment is declining, and conventional reform strategies do not appear to be effecting change. Graduating high school students aspire to attend postsecondary training by applying and being accepted but …


Leading From The Middle: Culturally Responsive Strategies Utilized By Mid-Level Student Services Leaders Within California Community Colleges, Amandeep Kandola Apr 2023

Leading From The Middle: Culturally Responsive Strategies Utilized By Mid-Level Student Services Leaders Within California Community Colleges, Amandeep Kandola

Dissertations

Purpose: The purpose of this ethnographic study is to identify and describe how California Community College Student Services mid-level leaders are culturally responsive in their leadership strategies, based on Horsford’s et al. (2011) Culturally Relevant Leadership Framework.

Methodology: This ethnographic study identified and described culturally responsive leadership strategies utilized by 16 mid-level Student Services leaders within the California community colleges using Horsford et al.’s (2011) Culturally Relevant Leadership Framework. Participants were identified and selected through purposeful criterion sampling. Data was gathered through semi-structured interviews and the collection of artifacts. The data was then analyzed and coded to identify themes and …


Community College Executive Leaders And Emotional Intelligence: A Phenomenological Study Exploring How Community College Executive Leaders Utilize Emotional Intelligence (Ei) To Lead Their Organizations, Seblewongel Ayalew Apr 2023

Community College Executive Leaders And Emotional Intelligence: A Phenomenological Study Exploring How Community College Executive Leaders Utilize Emotional Intelligence (Ei) To Lead Their Organizations, Seblewongel Ayalew

Dissertations

Purpose: This phenomenological research aimed to identify and describe the lived practices of California community college executive leaders who lead their institutions using Emotional Intelligence (EI) through the lens of Goleman’s four EI domains.

Methodology: This study used phenomenological research that identified and explained California community college executive leaders’ lived practices associated with the leaders using EI in the workplace to determine their EI skills and emotional awareness. The community college executive leaders participated in interviews in formal and informal settings to identify and describe their lived experiences.

Findings: Examination of the qualitative data from 15 community college executive leaders …


We Don’T Have To Do All Of It Alone: A Phenomenological Study On How Mid-Level Leaders In Community Colleges Flourish Through Collaboration And Advocacy, Mackenzie Taylor Klinker Hutchins Apr 2023

We Don’T Have To Do All Of It Alone: A Phenomenological Study On How Mid-Level Leaders In Community Colleges Flourish Through Collaboration And Advocacy, Mackenzie Taylor Klinker Hutchins

Dissertations

Purpose: The purpose of this phenomenological study was to identify and describe the formal and informal leadership development experiences of mid-level leaders promoted within Washington State Community Colleges.

Methodology: This phenomenological study identified and described the formal and informal leadership development experiences of 17 mid-level leaders promoted within Washington State Community Colleges. Respondents were purposively chosen based on specific criteria and recommendations of two expert sponsors. The researcher collected data through semi-structured interviews, where the participants provided descriptive data that would aid in answering the study’s research questions.

Findings: Analysis of the qualitative data from 17 mid-level leaders promoted within …


Understanding The Lived Experiences Of Parenting Adult Learners Regarding Persistence In Two-Year Community Colleges, Michelle T. Webb Ed.D. Apr 2023

Understanding The Lived Experiences Of Parenting Adult Learners Regarding Persistence In Two-Year Community Colleges, Michelle T. Webb Ed.D.

Doctor of Education Program Dissertations

This qualitative phenomenological study examined the results of semi-structured interviews conducted with six parenting adult learners (ParentALs) enrolled in three public two-year community colleges in the United States. This study investigated the problem of a lack of understanding of the experiences of ParentALs enrolled in community colleges. The purpose of this study was to examine how the lived experiences of ParentALs enrolled in community colleges may influence their persistence. Three themes emerged from the literature review and data analysis: the identity of the ParentAL, characteristics and intersectionality of factors, experiences, and perceptions that may influence ParentAL persistence in community college, …


Authentic And Unapologetic: Culturally Responsive Leadership Strategies Used By California Community College Senior-Level Leaders Of Color, Renee Craig-Marius Jan 2023

Authentic And Unapologetic: Culturally Responsive Leadership Strategies Used By California Community College Senior-Level Leaders Of Color, Renee Craig-Marius

Dissertations

Purpose: The purpose of this qualitative study was to identify and describe how California Community College senior-level leaders of color are culturally responsive in their leadership strategies, based on Horsford, Grosland, and Gunn’s (2011) culturally relevant leadership framework.

Methodology: This qualitative ethnographic study identified and described the culturally responsive leadership practices utilized by 15 senior-level leaders of color within California Community Colleges and explored how their lived experiences and identities influence their ability to lead their institutions using the four dimensions of Horsford et al.’s (2011) culturally relevant leadership framework: political context, personal journey, pedagogical approach, and professional duty. …


Students’ Experiences: An Examination Of The Academic Success Of Developmental Education Students In Corequisite Courses, Sheryce Woolery Jan 2023

Students’ Experiences: An Examination Of The Academic Success Of Developmental Education Students In Corequisite Courses, Sheryce Woolery

Theses and Dissertations

A significant number of students enter community colleges with developmental education (DE) needs in reading, writing, and mathematics. Many of these students are typically referred to more than one level of DE courses before they can enroll in a college-level course. This has led to lower than desired success rate of DE students over the years. As administrators look for ways to improve DE student outcomes, many institutions have now adopted the corequisite model on account of results of several quantitative studies, which reveal high success rates of DE students enrolled in corequisite courses. With the corequisite model being widely …


Take Their Feet Off Our Necks: A Descriptive Study Of Sexual Harassment In Higher Education, Megan Michelle Bolter Jan 2023

Take Their Feet Off Our Necks: A Descriptive Study Of Sexual Harassment In Higher Education, Megan Michelle Bolter

Theses, Dissertations and Capstones

This study examines survivors’ perceptions of sexual harassment experienced as members of higher education (e.g., faculty, staff, students, and administrators). Individually, an examination of the survivors’ perceptions of perpetrator consequences and how institutional responses occurred. This study aims to provide insight into the survivors’ experiences and understandings of sexual harassment experiences, further than the well-established health and career consequences. I utilized the Sexual Harassment in the Academy data set created by Dr. Karen Kelsky. In this study, there is a sample of 1,230 members of higher education who experienced sexual harassment. The sample of self-identified sexual harassment survivors allows the …


Science, Technology, Engineering, And Mathematics (Stem) Project-Based Learning (Pbl) Education: A New Mexico Case Study For Equity And Inclusion, Kimberly A. Scheerer Nov 2022

Science, Technology, Engineering, And Mathematics (Stem) Project-Based Learning (Pbl) Education: A New Mexico Case Study For Equity And Inclusion, Kimberly A. Scheerer

Teacher Education, Educational Leadership & Policy ETDs

This research addresses how student participation in Science, Technology, Engineering, and Mathematics (STEM) project-based learning (PBL) education activities encourages underrepresented minority student achievement in STEM career field trajectories. Seven New Mexico high school counselors and 12 STEM organization personnel were interviewed during this study. Their responses represent the nuanced professional voices where New Mexico public education intersects with STEM student interest and cultural influence.

For students, STEM PBL can foster deep integration across educational disciplines and enhance STEM career trajectory interest and readiness. STEM education converged with PBL methodologies has the ability to leverage community support while broadening student networks. …


The Glass Jaw. The Presence Of Incivility, Conflict, And Bullying In Disempowering Workplaces: A Study Of Middle-Level Managers In Heis, Maria Esther Caratini Prado Nov 2022

The Glass Jaw. The Presence Of Incivility, Conflict, And Bullying In Disempowering Workplaces: A Study Of Middle-Level Managers In Heis, Maria Esther Caratini Prado

Electronic Theses and Dissertations

Middle-level managers at HEIs experience stress-related conflicts that include incivility and bullying. There is a gap in the literature regarding middle-level managers’ contributions to improving interpersonal relationships in the workplace and the type of conflict-management training most suited to middle-level managers in HEIs when incivility, conflict, and bullying are present. This qualitative design study sought to understand conflict management from the perspective of HEI middle-level managers within the manager-to-subordinate relationship. The study examined the lived experiences of 10 HEI middle-level managers with coded data revealing four overall themes: structural challenges, sources of conflict, conflict training, and managing conflict. The results …