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Implementing Total Quality Management In Business And Academe: A Case Study, Nancy O. Bartell
Implementing Total Quality Management In Business And Academe: A Case Study, Nancy O. Bartell
Electronic Theses and Dissertations
Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education. The primary foci of this dissertation are …
The Relationships Among Leadership Behaviors Of Leaders In Training Organizations, Training Methods, And Organization Profitability, Joseph D. Keith
The Relationships Among Leadership Behaviors Of Leaders In Training Organizations, Training Methods, And Organization Profitability, Joseph D. Keith
Electronic Theses and Dissertations
Business organizations are decreasing funding for training. The problem investigated in this study was to determine if there was a relationship among the leadership behavior of training leaders, the use of newer methods of training, and organizational profitability. A sample of 57 organizations from the Fortune 500 was surveyed to determine leadership behavior and the use of newer methods of training. The Leadership Practices Inventory was used to measure leadership and the Affective Communication Test was used to measure charisma. Profitability data were obtained from the literature. Return on assets, return on equity, the Moody's Corporate Bond Rating, and the …
Managing Change For A Distance Learning Initiative: An Evaluation, Jeanie Pollard Kline
Managing Change For A Distance Learning Initiative: An Evaluation, Jeanie Pollard Kline
Dissertations, Theses, and Masters Projects
The purpose of this case study was to examine the degree to which those managing change for a distance learning initiative followed David Nadler's (1989) four action steps designed to reduce resistance in making the transition from the former operational state to a newly-created state.;The four action steps include providing opportunities for participation among employees, allowing employees to identify current operations that will not work in the new organizational state, rewarding behavior that assists in the transition, and allowing sufficient time for the change to take place. The findings in this study revealed that participation was the critical component that …