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Coaching And Experiential Learning In An Mba Leadership Certificate Program, Stephanie Thomason, Kamilla Andersen
Coaching And Experiential Learning In An Mba Leadership Certificate Program, Stephanie Thomason, Kamilla Andersen
Experiential Learning & Teaching in Higher Education
In turbulent economic times, tuition-driven universities often search for impactful ways to differentiate themselves from their competitors. Differentiators may be particularly important in MBA programs, which are among the more lucrative academic offerings. The present study tracked participant reflections from the coaching component of an MBA leadership certificate program through Kolb’s Experiential Learning Cycle (concrete experience, reflections, abstract conceptualizations, active experimentation) and the coaches’ roles during the cycle as educators. We paired participants with professional coaches and community leaders so they could create and achieve their goals and action plans. During their time meeting with their coaches (concrete experiences), 70 …
How To Build A Robust Provider Improvement Partnership Program To Enhance Patient Experience – A Case Study, Venkat Iyer, Pamela Prissel, Karee Munson, Jennifer Eide, Rebecca Brustad, Nickie Kranz, Lukas P. Madson, Beverly Frase
How To Build A Robust Provider Improvement Partnership Program To Enhance Patient Experience – A Case Study, Venkat Iyer, Pamela Prissel, Karee Munson, Jennifer Eide, Rebecca Brustad, Nickie Kranz, Lukas P. Madson, Beverly Frase
Patient Experience Journal
Patient experience is emerging as a key differentiating factor in patients’ choice of healthcare system. Many healthcare organizations are attempting to improve their patient experience by data-driven, patient-centered initiatives. This involves engaging all staff along all the contact points of a patient’s journey in healthcare. Perhaps, the physicians or care providers are most important link in this chain but also the most challenging to engage in improvement efforts. Most healthcare organizations have some training or workshops to educate providers on communication skills and other tools to enhance patient experience. However, there seems to a paucity of a standardized approach or …