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A Predictive And Causal-Comparative Study Examining Emotional Exhaustion, Workload, Surface Acting, And Inclusion On Managers, Dana M. Morris

Doctoral Dissertations and Projects

The purpose of this quantitative, causal-comparative and predictive correlational design study is to examine how workload, surface acting, work group inclusion, and emotional exhaustion impact African-American and Caucasian American managers in domestic, white-collar roles. A critical variable is emotional exhaustion which has been identified as a key characteristic and predictor of burnout in the workplace. While many current burnout studies have excluded underrepresented minorities and focused on job performance and job demands in human service industries, this study addresses relevant psychological workplace factors that have been associated with detrimental mental and physical conditions of underrepresented minorities - emotional dissonance and …