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Synchronous Communication And Its Effects On The Collaboration Of Professional Workplace Employees Engaged In A Problem Activity, Michele R. Rochester
Synchronous Communication And Its Effects On The Collaboration Of Professional Workplace Employees Engaged In A Problem Activity, Michele R. Rochester
Wayne State University Dissertations
ABSTRACT
SYNCHRONOUS COMMUNICATION AND ITS EFFECTS ON THE COLLABORATION OF PROFESSIONAL WORKPLACE EMPLOYEES ENGAGED IN A PROBLEM ACTIVITY
by
MICHELE R. ROCHESTER
December 2017
Advisor: Dr. Monica W. Tracey
Major: Learning & Design Technology
Degree: Doctor of Philosophy
Asynchronous communication may have a profound impact on employee collaboration and productivity in the workplace due to the loss of face-to-face interaction and the relationships these opportunities may foster. However, as broadly defined within the literature, synchronous communication is a rich media that supports this type of collaboration and social interaction. Synchronous communication methods that encourage collaboration lead to deeper level learning, …