Education Commons^™

A Quantitative Evaluation Of Service Priorities And Satisfaction Of Online University Students, Danielle Elizabeth Valle

Walden Dissertations and Doctoral Studies

As online education grows, institutions must develop and evaluate student services to meet the needs of adult online students. The university at which the study was conducted had growing online enrollment, but no systematic examination of services from the students' perspective to drive service development and improvement. This represented a gap in self-evaluation, and the research confirmed gaps in student service offerings at the university compared to field standards. The purpose of this project study was to drive improvement of online student services based on analysis of student-driven data. The research questions asked how important academic and support services were …