Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Education
Examining The Relationship Between Library Services Use And Fall-To-Fall Retention In Community College Libraries, Eric Deatherage
Examining The Relationship Between Library Services Use And Fall-To-Fall Retention In Community College Libraries, Eric Deatherage
Graduate Theses and Dissertations
Community college libraries exist to support institutional outcomes. One such outcome is student retention. This study’s purpose was to fill the gap in the literature at the community college level, proposing that a model including all library service use types would explain variance in student retention beyond that explained by total library financial expenditure. Services included were numbers of physical materials circulated, digital books circulated, e-serials used, reference transactions, library presentations, attendees at presentations, gate counts, and interlibrary loan materials borrowed. Additionally, it was proposed that the relationship between gate counts of physical entry into the library and student retention …
Recalibrating Student Services: Examining Staff Perceptions Of Services During Covid-19, Justin White
Recalibrating Student Services: Examining Staff Perceptions Of Services During Covid-19, Justin White
Graduate Theses and Dissertations
As a result of the 2019 global coronavirus pandemic, nearly every business and industry in the United States was forced to adapt its operations to accommodate the restrictions that a community health crisis necessitated. This study examined the experiences of front-line Enrollment Services staff while serving students during the pandemic at one community college in the Midwestern United States. The study focused on staff perceptions of how college policies, processes, and leadership affected the student onboarding experience that encompasses the complete path a student takes from beginning as an applicant to becoming an enrolled student in the classroom. The study …