Education Commons^™

Unraveling A Lifetime Of Racism And Sexism: An Autoethnography Of The Educational Journey From Kindergarten To Doctoral Education For An African American Woman, Sandy Lee Barney-Inniss

Graduate Research Theses & Dissertations

Audre Lorde’s (1984) essay titled “The Master’s Tools Will Never Dismantle the Master’s House” is suitable for describing the intent and rationale for this research. My purpose was to use my voice to interpret experiences that assisted in dismantling the master’s house (dominant group) by sharing insights and unraveling the layers (onion peels as a metaphor) of my experiences with race, gender, and age on my academic journey to complete my doctoral degree at a predominantly White university to report a truth that denies the context of power and race in our society.

Higher education continues to wrestle with addressing …

Student Perceptions Of A Customer Service Model In A For-Profit Higher Education Institution, Leonard J. Grinstead

Graduate Research Theses & Dissertations

The purpose of this quantitative study was to examine the impact on students of customer service-oriented behaviors exhibited by faculty members and student advisors in a single geographic segment of a large institution of higher education in the for-profit sector headquartered in the midwestern United States. A single-case case study approach was used in order to explore students’ degree of satisfaction with customer service experiences and the extent to which these impacted their decisions to persist toward graduation from the university. A survey approach with a questionnaire distributed by email was used in order to gather data from students for …