Education Commons^™

The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr

Culminating Experience Projects

The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …

Policies For Place: How To Make Sustainable Investments In Communities, Kathleen Bolter, Timothy J. Bartik, Brad J. Hershbein, Michelle Miller-Adams, Lee Adams, Brian J. Asquith, Alfonso Hernandez, Kyle Huisman, Iryna V. Lendel, Gabrielle Pepin, Bridget F. Timmeney, Beth C. Truesdale, Yulya Truskinovsky

Reports

No abstract provided.

Training Methods Research Opportunities For A Pilot Workforce In Transition: A Literature Review, James Birdsong Phd, Kurt L. Reesman Phd

Journal of Aviation/Aerospace Education & Research

Over the next 15 years, 50% of the U.S. commercial air carrier workforce will retire, making way for younger pilots from Generations Y and Z. This review identifies the emerging pilot workforce and training methods, including emerging technologies and learning methods, as well as research gaps.

Skill Up Tennessee: Job Training That Works, Christopher T. Sneed, Sreedhar Upendram, Clint Cummings, Janet E. Fox

The Journal of Extension

Employment and training services offered through Extension are part of and continue a long tradition of policy-focused employment and job training. This paper chronicles the successes of UT Extension’s work as a third-party partner in the delivery of workforce development programming geared toward individuals receiving Supplemental Nutrition Assistance Program (SNAP) benefits. The paper begins with an overview of the federal program and a discussion of how Tennessee forged a state-level partnership for the delivery of workforce services. Data showing program success including number of participants served, supportive services offered, and economic impact are highlighted. Finally, lessons learned are outlined.

“I Like People… Who Are Like Me:” Attitudes Of Southern White Conservative Males On Diversity, Kevin Patrick Schell Jr.

Masters Theses, 2020-current

In America, racism, discrimination, and white supremacy are systemic. In the South, this is seen more prominently given its history of intolerance. Leading to diversity training being ineffective towards Southern white conservative men in society and at the workplace. This research study aims to understand Southern white conservative men’s attitudes toward diversity to inform diversity training practitioners on better training methods. It also sought entry points and a path forward in diversity training for this demographic. Focus group studies were done with four individuals in the Shenandoah Valley of Virginia. Data was collected and analyzed. It was found that their …

The Perceived Needs Of First Responders To Identify And Support Sex Trafficking Victims: A Case Study, Raja Kumar

Graduate Theses and Dissertations

Researchers have found that sex trafficking in the 21st century is a growing human rights atrocity. This qualitative case study investigates law enforcement professionals’ perceived needs as first responders to identify and support sex trafficking victims. Specifically, this study examines resources, training, and support that they perceive to be critical to their success. The primary research question that guides this study is what do first responders need to identify and support sex trafficking victims? To answer this question, the following sub-questions facilitate the inquiry: A) What resources do law enforcement professionals need to identify and support victims of sex trafficking? …

Learn, Reflect, Practice, Discuss: A Professional Development Pilot For Clinical Nurse Educators, Jessica Savage, Linda Wofford Dr., David Phillippi Dr.

DNP Scholarly Projects

Abstract

AIM: The aim of this project was to assess the effect of a professional development pilot on the self-efficacy among clinical nurse educators toward evaluation and assessment of students in the clinical setting.

BACKGROUND: Nursing schools employ clinical nurse faculty with varied levels of experience and formal education in teaching. Positive student outcomes are dependent on the competency of their nursing faculty, yet best practices to train and support the professional growth of clinical faculty have not yet been identified.

METHOD: A multi-modal professional development pilot including online-learning modules, self-reflection, practice-learning, and peer-mentoring components was designed and implemented with …

Adapting Nuclear Security Education Programs In Arab Countries, Ahmed Ahmed M. Alqasimi Alanazi, Mostafa Kofi

International Journal of Nuclear Security

Recent times have witnessed considerable international efforts in developing and supporting nuclear security education. However, Arab countries continue to face certain obstacles in the development and implementation of nuclear security education programs. By providing an overview of the nuclear security program at Naif Arab University for Security Science, this study highlights the hurdles faced by Arab countries in implementing new academic programs and improving the quality of current programs in nuclear security. It also discusses the state of the art in nuclear security education and highlights important issues related to such education in the Arab world. However, the influence of …

Effectiveness Of Trainings Funded By Development Partners In Egyptian Government Organizations, Mariam Walid

Theses and Dissertations

The thesis explores the effectiveness of trainings provided through development partner funding to the Egyptian government. Egypt is receiving a moderate amount of funding from development partner, as an emerging economy . The development assistance reached 1.56 billion US dollars where a good amount of it is directed towards capacity development and training. In light of the current public administration reform, specifically the efforts in public administration reform, Egypt needs skillful employees to enhance the governmental performance and help it achieve its strategic 2030 vision. Accordingly, it is very important to understand the effectiveness of the trainings provided by development …

Why Should Airline Workers Be Trained To Respond To Fume Events?, Judith Tl Anderson

National Training Aircraft Symposium (NTAS)

The potential for engine oil and hydraulic fluid fumes to contaminate the ventilation air supplied to the aircraft cabin and flight deck has been recognized since the 1950s as a function of the design and maintenance of the bleed air system. The presence of oil and hydraulic fluid in the bleed air matters because the fumes contain complex mixtures of chemicals, including toxic additives. Starting in the 1950s and continuing to this day, crewmembers around the world have documented ill health during and after breathing these fumes. Also, some crewmembers have reported impairment and even incapacitation inflight, resulting in investigations …

University Faculty Perceptions Of Mandatory Online Training As Related To Training Self-Efficacy, Motivation, And Utility, Tori Austin

Graduate Research Theses & Dissertations

Organizations spend millions of dollars training employees in ways to improve their skills –recently through mandatory professional development delivered virtually or through online asynchronous platforms. This research investigated how social exchange theory and self-efficacy theory inform faculty participants’ motivation to transfer such knowledge and skills from mandatory online trainings into their workplace practices. Faculty who had attended mandatory online training were asked to complete a 25-item survey about their motivation to transfer information from the training into their workplace practice as well as their perceived utility of training and their training self-efficacy. This study examined the extent to which motivation …

Challenges Experienced By Aquaponic Hobbyists, Producers, And Educators, D Allen Pattillo, David J. Cline, Janelle V. Hager, Luke A. Roy, Terrill R. Hanson

The Journal of Extension

We used an online survey to document challenges experienced by aquaponic hobbyists (n = 81), producers (n = 117), and educators (n = 75). Responses were distilled into the following categories: 1) operations and management; 2) facilities, location, and system design; 3) knowledge and educational resources; 4) funding; 5) economic viability; 6) plant culture; 7) marketing and distribution; 8) fish culture; 9) human factors; 10) regulations and certifications. Training and research in these areas are needed to advance the aquaponics industry.

Addressing Interprofessional Competence In Interpretation Of Electronic Fetal Monitor Tracings, Susan H. Hébert

Doctoral Dissertations

Interpretation of electronic fetal monitor (EFM) tracings is a critical clinical practice skill nurses and physicians perform during the intrapartum stage of pregnancy. However, if performed inaccurately can potentially jeopardize the well-being of the neonate. This risk is present because if concerning EFM tracings are not interpreted accurately, preventative care interventions to promote the well-being of the unborn child do not occur. The project was initiated by completing a scoping literature review on the methods for training and evaluating EFM interpretation competence, which revealed current EFM interpretation training and evaluation methods are lacking. A concept analysis defined nurse competence in …

All Things Merge Into One, And A River Runs Through It: Exploring The Dimensions Of Blended Learning By Developing A Case Study Template For Blended Activities, Damian Gordon, Paul Doyle, Anna Becevel, Tina Baloh

Articles

The BLITT (Blended Learning International Train the Trainer) Project is focused on developing a training programme to equip teachers to become proficient in championing the use of Blended Learning in the classroom. The training programme will be developed in two phases, in the first phase involves the development of a series of case studies relevant to Blended Learning, followed by a second phase where the BLITT training programme will be designed and developed, using input from these cases. In developing the blended learning case studies, two key documents were identified as being essential, first, a case study tracking template to …

Increasing Student Comfort With Addressing Microaggressions: Ouch! That Stereotype Hurts, Devin Boggs Riley, Breanna Lewis, Bryan Hill, Jacquelyn D. Wiersma-Mosley

Inquiry: The University of Arkansas Undergraduate Research Journal

Students on college campuses are not prepared or equipped to defend themselves or their peers when they experience or witness a microaggression. The purpose of this study was to measure the impact of the Ouch! That Stereotype Hurts program on s tudent comfort level when addressing microaggressions and other gender, racial and cultural insults. This educational program provides examples of different types of microaggressions seen in classrooms and workplace scenarios. The program is a 30 minute in dividual, self paced, guided eLearning program that enables learners to explore communication skills for promoting inclusion and respect among their peers. Participants were …

An Exploratory Study Of Mode Efficacy In Cybersecurity Training, Michael D. Workman

Journal of Cybersecurity Education, Research and Practice

Cybersecurity capabilities in organizations and governmental agencies continue to lag behind the threats. Given the current environment, these entities have placed renewed emphasis on cybersecurity education. However, education appears to lack its full potential in most settings. Few empirical studies have systematically tested the efficacy of various training methods and modes, and those that have been conducted have yielded inconsistent findings. Recent literature on the use of gamified simulations have suggested that they may improve cybersecurity behaviors. Similarly, live activities such as hackathons and capture the flag events have been surmised to augment learning and capabilities. We conducted an exploratory …

The Embodiment Of Discovery: An Adapted Framework For Qualitative Analysis Of Lived Experiences, Helen B. Hernandez, Laurie P. Dringus

The Qualitative Report

We reflect on our process of working with an adapted framework as an effective strategy for analyzing and interpreting the results of our qualitative study on the lived experiences of insulin pump trainers. Interpretative Phenomenological Analysis (IPA) was applied as the overarching research methodology and was encapsulated into a framework adapted from Bonello and Meehan (2019) and from Chong (2019). We describe this framework as the “embodiment of discovery” to posit the researcher’s tangible experience of discovering the meaning of data that also brought transparency to the researcher’s process for data analysis and interpretation. We present challenges the doctoral student …

Baby Boomers In Technology-Rich Environments: Using Piaac To Study The Association Of Workplace Learning With Technology Competency, Julie M. Galliart

Graduate Theses and Dissertations

A skill gap in Problem Solving in Technology-Rich Environments (PS-TRE) between U.S. Baby Boomers and younger generations has been documented in previous studies using the Programme for the International Assessment of Adult Competencies (PIAAC) Survey of Adult Skills (Rampey et al., 2016). Bringing this generation of workers up to speed in this competency area is important because older workers are a growing segment of the U.S. workforce with 13 million employees expected to be age 65 or older by 2024 (Toossi & Torpey, 2017). Workplace learning may be a solution, but few studies in adult learning document outcomes of training …

Developing A Competency Model For Highway Safety Engineers: A Delphi Method, Garrett K. Wheat

LSU Doctoral Dissertations

The primary purpose of this study was to determine the core competencies needed by State DOT Highway Safety Engineers as perceived by Highway Safety experts in the United States. First, a list of competencies was identified. Next, a panel of Highway Safety experts determined the importance of each identified competency for the current year (2020) and for the future (year 2030). Finally, ratings provided by the panel were tested for the presence of consensus.

For this study, the researcher used a Delphi Method as classified by Delbecq, Van de Ven, and Gaustafson (1975). Through this method, a panel of forward-thinking …

Teaching With Empathy In The Adult Esl Classroom: A Training Guide, Maureen Carapia

Master's Projects and Capstones

Many view empathy as a necessary skill for relating to different groups of people and successfully communicating across cultures. Research supports empathy’s importance in the education field for promoting positive outcomes in the classroom and fomenting a culturally sensitive class environment. Teaching with empathy is particularly important in the context of adult ESL (English as a Second Language) instruction, given the culturally diverse classroom environment and instructors who likely possess different cultural norms than their students. Regarding effective strategies to teach these students with empathy, however, the research falls short. The mere notion of defining empathy breeds disagreement, as many …

The Impact Of Teacher Methodology Training For Higher Education Faculty Members, Nicole Baker

Ed.D. Dissertations

Many college programs are designed to graduate individuals who are experts in their field of study, but not necessarily individuals who are trained in how to teach. This quantitative, quasi-experiment study examined college faculty member’s level of training in the area of teaching practices and methodology. The relation to student satisfaction, current course performance, attendance, the belief in the need for training, and faculty member’s sense of efficacy in teaching was explored. The Statistical Package for the Social Sciences (SPSS) was used to organize the data using a one-way ANCOVA to analyze the impact the level of training had on …

Attrition In A Holistic Job Skills Training Program: A Qualitative Study, Jeaniece Silas

Electronic Theses and Dissertations

Today thousands of individuals and families are unemployed or underemployed and are seeking ways to combat poverty and become employed. One way that individuals seek to gain employment is by attending job skills training and adult education programs. However, there are barriers that hinder those individuals from successfully completing the programs. The purpose of this study is to explore the experience of applicants of a nonprofit job skills training program called FaithWorks and explore the reasons why applicants were not able to continue and, or complete the program. This study was conducted, through qualitative interviewing of four participants (N=4) utilizing …

The Unheralded Hero: Mid-Level Manager Training And Development In Student Affairs, A Case Study Analysis, Sherri L. Watson

STEMPS Theses & Dissertations

Mid-level managers are the largest administrative group, yet the most professionally underdeveloped, in the organizational structure on college campuses. Mid-level managers are responsible for navigating and communicating to those both above and below them in the organization. The challenge in this three-part mixed methods study was to determine the impact of a short-term training intervention on mid-level manager self-efficacy. Specifically, the training intervention was a week-long residential professional development Institute which focused on the following areas: free speech, cultural competency, budgeting and strategic planning, collaboration and partnership, and leading/managing/followership-navigating the political landscape. In the first, a quantitative phase, secondary data …

Building An Inclusive Library Through Staff Accessibility Training, K.T. L. Vaughan

Libraries

Libraries provide a needed third place for students to engage with their peers and faculty, both academically and socially. Staff behavior, knowledge, and skills in providing an accessible and inclusive environment are key to helping students with disabilities feel that they belong in the libraries. This makes training in disability and accessibility awareness a necessary component of the overall program for the library. This study assessed a locally-developed, online training program for staff of all levels that was intended to improve staff knowledge and skills in disability etiquette, library services and spaces that support people with disabilities, and the policies …

Varying Class Schedules And Learning Effectiveness At Far Part 147 Aviation Maintenance Training Schools (Amts), Kristen Hammer

Student Works

Of the three learning styles, kinesthetic (hands-on) learning is the most common for individuals (Dinkel, 2011). This is especially relevant for people who work in technical, skill-based fields, such as aircraft maintenance. The hands-on learning style, coupled with a job that requires a great depth of systems knowledge, tool, equipment, and component manipulation, and a multitude of other physical job-related skills, requires that the student maximize his or her knowledge and skill retention while in training. The purpose of this research was to determine if FAR Part 147 Aviation Maintenance Technician School (AMTS) students would achieve more success, as measured …

Bringing Underserved Staff Online @ Lmu, Jamie G. Hazlitt, Raymundo Andrade

Jamie Hazlitt

One tangible benefit of working at a university is the number of opportunities for continuing education. At LMU, these resources abound for white-­‐collar, professional staff. But results from a 2010 survey initiated by the library and ITS indicated that the majority of respondents from LMU Facilities employees were unaware that library and technology workshops (which take place year-­round) were offered at all. Through grassroots efforts, Raymundo Andrade and Jamie Hazlitt opened the lines of communication with facilities administration, offered basic technology and English language training opportunities for service staff, and tangibly improved the technology skills and enriched the lives of …

Do Booster Emails Improve Learning Transfer Among Parenting Professionals?, Benjamin C. Stout

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

Parenting professionals play a key role in helping parents have a positive influence on their children, which is why it is important to ensure that professionals have and use research-based information and materials. Using data from 96 parenting professionals from Utah and Missouri, who completed a 4-hour Strong Parents, Stable Children training, we examined the effects (at 2-months post training) of reflective reminder emails on parenting professionals’ utilization and learning transfer of training materials. Results from independent samples t tests show that participants who received “booster” emails at 1-week and 1-month post training shared some information and some materials with …

Going Beyond "Learn To Code" In The Library: Partnerships And Resources For Delivering Successful Advanced Technical Training, Jim Craner, Lori Bowen Ayre

Collaborative Librarianship

As more libraries offer "learn to code" and digital skills training programs to patrons of all ages, there is a significant opportunity to offer more sophisticated services for advanced learners, even up to the level of professional workforce development. By partnering with local institutions or online programs, libraries can potentially offer in-house training to their community members who might not be otherwise well-suited for traditional in-person or online training programs. In addition, we've identified a wealth of resources that libraries can use to support self-directed learners and institutional online learners in the community. We also note the critical importance of …

Towards The Identification And Assessment Of Transversal Skills, Deirdre Goggin, Irene Sheridan, Fjóla Lárusdóttir, Gigja Guðmundsdóttir

Conference Papers

Much has been written in recent decades about transversal skills. The term is often used interchangeably with ‘soft skills’ and ‘transferable skills’. One can also refer to ‘key skills’ and ‘core skills’. The Survey of Adult Skills (PIAAC) assesses the proficiency of adults specifically three areas: literacy, numeracy and problem solving in technology-rich environments. “These three are considered to be “key information-processing skills” in that they are:
• necessary for fully integrating and participating in the labour market, education and training, and social and civic life;
• highly transferable, in that they are relevant to many social contexts and work …

Perceptions Of E-Learning By Management Trainees In A Small, Fast Food Restaurant, Anthony A. Longo

Graduate Theses and Dissertations

Small businesses account for a majority of U.S. jobs and play a vital role in the economy. However, the survival rate for small businesses is disconcerting. Only half of the small businesses will survive five years or more and one-third ten or more years. Fast food restaurants are part of the food and drinking industry. It is the second largest industry in the United States and the most vulnerable to business failure. Research has shown the capabilities of small business managers can play a significant role in the success or failure of a small business, but little research has been …