Open Access. Powered by Scholars. Published by Universities.®
- Publication
- File Type
Articles 1 - 2 of 2
Full-Text Articles in Education
2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger
2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger
Presentations
Accessibility permeates all aspects of our public-facing work. Being accessible is in every aspect of workflow development and application for user services and support. Many more than the manager are involved in the development and application of our guidelines, practices and procedures. It is everyone’s responsibility.
The session covered:
- What is accessibility?
- Accessible Customer Service
- Leading Practices
- Practical approaches to delivery
- Planning with Accessibility in Mind
- Resources to learn more about accessibility in libraries
The session is premised on goal of accessibility, or moving beyond compliance. As such, accessible means that a person with a disability is afforded the opportunity …
Web Accessibility 101 Cuny Cs, Amy Wolfe
Web Accessibility 101 Cuny Cs, Amy Wolfe
Open Educational Resources
Direct URL: https://canvas.instructure.com/courses/1570928
This course covers digital web accessibility. The goal of web accessibility is to ensure that all people, including those with disabilities, have equal use and enjoyment of websites and web content.
Creating an accessible internet, so everyone is able to participate in the new public square is the responsibility of all who create digital content. Being able to access the web and participate in information sharing is truly a human right and must be taken into account when creating digital content and websites.
Learn web accessibility basics, WCAG (Web Content Accessibility …