Operations and Supply Chain Management Commons^™

Toward A Three-Dimensional Framework For Omni-Channel, Soroosh Saghiri, Richard Wilding, Carlos Mena, Michael Bourlakis

Business Faculty Publications and Presentations

The omni-channel, as an emerging trend in retail, aims to coordinate processes and technologies across supply and sales channels. The evolution of this concept is still nascent. This paper develops a conceptual framework for omni-channel systems, configured by three dimensions of channel stage, channel type and channel agent. Integration and visibility are also explored and discussed as the main enablers, which support the implementation of omni-channel framework.

This research is built upon the empirical and secondary data. Multiple case studies and expert interview methods are employed for data collection to validate the recommended framework and to explore its …

Understanding Risk Management For Intentional Supply Chain Disruptions: Risk Detection, Risk Mitigation, And Risk Recovery, Scott Duhadway, Steven Carnovale, Benjamin Hazen

Business Faculty Publications and Presentations

Strategies to mitigate supply chain risk tend to treat disruptive events as homogenous, despite having different causes and requiring different risk management strategies. We develop a framework to understand effective risk management strategies by considering whether a disruption was caused by an intentional or inadvertent act and whether the source of the disruption was endogenous or exogenous to the supply chain. Based on exploring evidence from risk management strategies for specific disruptions, we find that risk detection is important for both intentional and inadvertent disruptions, while effective risk management practices differ in terms of risk mitigation (relational versus process based …