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Full-Text Articles in Operations and Supply Chain Management
Exploring Capability Maturity Models And Relevant Practices As Solutions Addressing It Service Offshoring Project Issues, Rosine Hanna Salman
Exploring Capability Maturity Models And Relevant Practices As Solutions Addressing It Service Offshoring Project Issues, Rosine Hanna Salman
Dissertations and Theses
Western countries' information technology and software intensive firms are increasingly producing software and IT services in developing countries. With this swift advancement in offshoring, there are many issues that can be investigated which will enable companies to maximize their benefits from offshoring. However, significant challenges can occur throughout the lifecycle of offshoring IT service projects that turn the potential benefits into losses. This research investigated CMM/CMMI best practices and their effects on managing and mitigating critical issues associated with offshore development.
Using a web based survey, data was collected from 451 Information Technology and software development firms in the US. …