Open Access. Powered by Scholars. Published by Universities.®
Operations and Supply Chain Management Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 3 of 3
Full-Text Articles in Operations and Supply Chain Management
Crm In Russia And U.S. -- Case Study From American Financial Service Industry, Tamilla Curtis, Tom Griffin, Donald Barrere
Crm In Russia And U.S. -- Case Study From American Financial Service Industry, Tamilla Curtis, Tom Griffin, Donald Barrere
Dr. Tamilla Curtis
This paper discusses Customer Relationship Management in two sharply contrasting business cultures: the United States and Russia. Included in the present work is a case study of a midsized American financial services firm that illustrates a common path to the decision to have a CRM system: the planning, selection, and the implementation of the CRM program, including a discussion of the likelihood of success. The clients in this case are Financial Advisors, who in turn sell the investment products to the end user individual investors. CRM in Russia is yet in its infancy as the economy emerges from 200 years …
Ecosystem Advantage: How To Successfully Harness The Power Of Partners, Peter James Williamson, Arnoud De Meyer
Ecosystem Advantage: How To Successfully Harness The Power Of Partners, Peter James Williamson, Arnoud De Meyer
Arnoud DE MEYER
Changes in the global environment are generating opportunities for companies to build advantage by creating loosely coupled networks or ecosystems. Ecosystems are larger, more diverse, and more fluid than a traditional set of bilateral partnerships or complementors. By leveraging ecosystems, companies can deliver complex solutions while maintaining corporate focus. This article describes six keys to unlock ecosystem advantage: pinpointing where value is created, defining an architecture of differentiated partner roles, stimulating complementary partner investments, reducing the transaction costs, facilitating joint learning across the network, and engineering effective ways to capture profit.
The Culture Of Management, Stefano Harney
The Culture Of Management, Stefano Harney
Stephen Matthias Harney
From filo faxes to palm pilots; from cell phones to laptops; from spreadsheets to online banking, many of us try to make the most of our day, to not waste any time, to maximize our efficiency. These are the hallmarks of time, financial, and information management. More and more we find ourselves managing our time, health, finances, careers and families. We are all managers now. In The Culture of Management, Stefano Harney investigates how the principles of management now shape our lives, both individually and collectively. Ironically, as we embrace the tools of management in our personal lives, as workers …