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From Maternalism To Accountability: The Changing Cultures Of Ma Bell And Mother Russia, James Shaw, Cynthia Fisher, W Randolph

James B Shaw

This article is about organizations changing from cultures of maternalism to cultures of accountability, and changing from environments of monopolistic security to competitive uncertainty. We examine these change processes using two seemingly diverse situations -- the American Telephone & Telegraph (At&T) divestiture and the Soviet Union under perestroika.