Business Commons^™

Collective Voice Under Decentralized Bargaining: A Comparative Study Of Work Reorganization In Us And German Call Centres, Virginia Doellgast

Virginia Doellgast

This article compares the process of and outcomes from work reorganization in US and German call centres, based on four matched case studies in the telecommunications industry. Both German cases adopted high-involvement employment systems with broad skills and worker discretion, while the US cases relied on a narrow division of labour, tight discipline and individual incentives. These outcomes are explained by differences in institutional supports for collective voice. Works councils in the German companies used their stronger participation rights to limit monitoring and encourage upskilling at a time when US managers were rationalizing similar jobs. Findings demonstrate that industrial relations …

Labor And Regional Development In The U.S.A.: Building A High Road Infrastructure In Buffalo, New York, Ian Greer, Lou Jean Fleron

Ian Greer

[Excerpt] In a country where worker representatives lack broadly institutionalized roles as "social partners," how can they play a constructive role in solving the problems of regional development? In Buffalo, New York, regularized, labor-inclusive procedures of problem solving involving multiple coalition partners – what we call a high-road social infrastructure – has emerged. Socially engaged researchers and educators have played a role in spreading lessons and organizing dialogue. Despite the emergence of regional cooperation, however, successful development politics are hampered by many of the same problems seen in European regions, including uncertainty about the best union strategy, hostility from business …

From Maternalism To Accountability: The Changing Cultures Of Ma Bell And Mother Russia, James Shaw, Cynthia Fisher, W Randolph

James B Shaw

This article is about organizations changing from cultures of maternalism to cultures of accountability, and changing from environments of monopolistic security to competitive uncertainty. We examine these change processes using two seemingly diverse situations -- the American Telephone & Telegraph (At&T) divestiture and the Soviet Union under perestroika.

Deregulation And Restructuring In Telecommunications Services In The United States And Germany, Rosemary Batt, Owen Darbishire

Rosemary Batt

[Excerpt] Because of the slower pace of reform, however, Telekom also stands to learn from the mistakes made in the United States, where deregulation has led to increased inequality among consumers and workers. For consumers, the restructuring has benefited businesses because they no longer pay rates that subsidize universal residential service. Both business and high-end retail customers can take advantage of falling prices for long-distance calling, high-speed networks, or enhanced features such as voice messaging. For lower-income consumers, however, the basic costs of local service have risen, and these consumers are less likely to be able to take advantage of …

Three Plants, Three Futures, Lowell Turner

Lowell Turner

To spread teamwork and cooperation, managers need to reform themselves—especially their attitudes about workers. At NUMMI, management has provided a system of work and rewards that has earned the loyalty of most employees and local union leaders.

Nummi – Japanische Produktionskonzepte In Den Usa, Lowell Turner

Lowell Turner

[Excerpt] NUMMI, die Produktionsstätte des Joint-Venture von General Motors und Toyota, hat Modellcharakter für die gesamte US-Automobilindustrie erlangt und gilt mittlerweile als Paradebeispiel fur eine erfolgreiche Reorganisation der Arbeit. Das »Geheimnis« von NUMMI (New United Motor Manufacturing Inc.) liegt - kurz gefaβt - in der Übertragung von japanischen Produktionskonzepten mit entsprechend sozialpartnerschaftlichen Beziehungen zwischen Arbeitnehmern und Management, Teamarbeit, hoher Arbeitsintensität und groβerer Verantwortung der Beschäftigten für ihren Arbeitsbereich in eine gewerkschaftlich organisierte amerikanische Automontagestätte - mit dramatischen Ergebnissen hinsichtlich Produktivität und Produktqualität. Kein Wunder, daβ amerikanische Automobil-Manager - nicht nur bei GM, sondern auch bei Ford und Chrysler - darauf …

Perils Of The High And Low Roads: Employment Relations In The United States And Germany, Lowell Turner, Kirsten S. Wever, Michael Fichter

Lowell Turner

[Excerpt] The U.S. crisis is characterized by growing income inequality, a shrinking safety net, and the decline of worker representation. Like the German crisis, it is caused in part by intensified global competition. Unlike in Germany, problems in the United States have also been exacerbated by deregulation, short-term horizons (e.g., quarterly reports to shareholders), and the decline of the labor movement.

Both Germany and the United States, however, have substantial political, economic, and social resources to use in solving their problems. The contemporary crises do not appear for either of these countries to foreshadow a major collapse like that of …

Transitional Leadership In The Defence And Aerospace Industry: A Critical Analysis For Recruiting And Developing Talent, Maurice Dawson, Emad Rahim

Maurice Dawson

This article proposes a framework to create effective transitional leadership in the defence and aerospace industry. The proposed framework identifies and maps traits and skills of military personnel in a manner that can be tested and validated in accordance with principles of human resource management. Applying this framework would assist hiring managers in their selection of program or project managers from the military in transition to a defence contractor support organisation. Employing a research approach embracing a mix of both qualitative and quantitative strategies, the study examined more than 50 respondents to a 34-question survey, focusing on 14 respondents who …

A Strange Case: Violations Of Workers’ Freedom Of Association In The United States By European Multinational Corporations, Lance A. Compa

Lance A Compa

[Excerpt] A central conclusion of this report is that firms’ voluntary principles and policies are not enough to safeguard workers’ freedom of association. They can be important initiatives, but only when they contain effective due diligence, oversight, and control mechanisms. Otherwise, as shown here, shortcomings in US labor law create enormous temptation - especially among US managers not sufficiently overseen by European parent company officials - to take advantage of them by acts inconsistent with international norms. The pattern that emerges in the examples presented here suggests inadequate due diligence and internal performance controls to prevent and correct US management …

Achievement, Test Scores And Relative Wages, John H. Bishop

John H Bishop

[Excerpt] This article examines the causal connections between these two phenomena: changes in the academic achievement of high school graduates and changes in the payoff to college. Four specific questions are addressed. The questions and the answers generated by our examination of the data are outlined below[...]

Student, Staff, And Employer Incentives For Improved Student Achievement And Work Readiness, John H. Bishop

John H Bishop

“This article proposes a strategy for banishing mediocrity and building in its place an excellent American system of secondary education. Before a cure can be prescribed, however, a diagnosis must be made.”

Worker Turnover And Part-Time Employment At Ups, Kate Bronfenbrenner

Kate Bronfenbrenner

Over the last ten years we have seen a dramatic increase in the utilization of part-time workers by the United Parcel Service (UPS). This increase has been coupled with a stunningly high turnover rate of 150 percent among these workers. This study documents the deteriorating work environment for part-time workers at UPS and finds that a lack of full-time opportunities, a pervasive pattern of management mistreatment, and an alarmingly high injury rate are the primary determinants of the high turnover rate.

Managing Transformational Change: The Role Of Human Resource Professionals, Thomas A. Kochan, Lee Dyer

Lee Dyer

[Excerpt] Can the United States maintain its traditional position of economic leadership and one of the world's highest standards of living in the face of increasing global competition? Concerned observers cite the following negative news: lagging rates of productivity growth, non-competitive product quality in key industries, structural inflexibilities, and declining real wage levels and flat family earnings (Carnavale, 1991). Further, they offer a plethora of proposed solutions covering both broad public policies and more specific firm-level policies and practices.